Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got my hair! Four days. Very surprised, as beautiful as the photo. 100% human hair. I like its length. The hair is full. The hair is smooth and soft,the lace is transparent and the knot is small.It's looks natural. No odor, no tangle, no shedding.I like it very much, highly recommended! Looking forward to wearing.
Good quality consistent length looks very natural. The hair quality is really good thick and shiny. I opened the package and didn't find any odor. The color is pure; super natural can withstand high temperatures and is not easily damaged. Highly recommended!
This hair is so beautiful! I ordered a 13 * 4lace wig; the quality is very good! The density is very full; the curvature is cute; the color is very glossy; natural; and easy to wear. I really like it!This hair is so beautiful! I ordered a 13 * 4 lace hair; the quality is very good! The density is very full; the curvature is cute; the color is very glossy; natural; and easy to wear. I really like it!
This is my first hair and I will say with tutorials and advice she is killing it! Very full. Doesn't shed. Easily Maintainable curl pattern. Nice lace. Definitely worth it especially for a first timer.
I'm very satisfied with my purchase. The knots are very thin and will be easily bleached. The shredding so far I have no much comment but will definitely update you guys after at least a month of use but in my opinion for the money I paid is definitely worth it.
I love this hair. They are very professional and have great communication. This wig is super soft! I am very happy with my purchase. Everything was great.
Elegant hair, soft and smooth. Product very well packed... The seller sends very fast, super attentive and communicative I received before the deadline Buy the will I recommend😎☺️
The hair is very soft,with accurate length, full thickness, no tangled, no smell.The curly pattern is beautiful & heathly! Also it has good clear lace, knots bleached great! This is the softest hair I have ever had. Will definitely buy again.
Very beautiful hari of great quality, the seller kept good communication, and the order arrived very fast! So I'm super happy with my hair I'm gonna order again the quality, the length everything is amazing.
beautiful and very good quality hair, just like the pictures. The seller was very communicative through the whole delivery process and ensured i received the hair. Seller was very helpful as she gave guidance on how to maintain the hair. Can't wait to wear. Really recommend !
I love the curly fluffy look on me & I felt confident in myself the install was easy & didn t have to do to much I didn t even bleach the knots & it still looked great I will be shopping again
The color is very natural, It's a human hair!! Hair has no odor and may not even need to be cleaned. it's very soft and really long too!!!, I loved this hair. It held the curls, it was easy to manage and it did not shed a lot. Definitely recommend.
This hair was so soft and it came really fast too! The seller kept communicating with me and was so nice! The length is ture and the curl pattern looks very pretty!! The lace is very thin and transparent; which is suitable for my skin. I recommend it to everyone.
Very true to size and length very thick and pretty. super soft and bouncy. This wig was excellent quality and so thick and it matched my real hair! Doesn't tangle and no shedding. Everything went well, the seller was SO AMAZING made sure everything was to my liking.This company made ordering hair so easy they answered everything. Ladies I do recommend this store!!
Good wig quality.It's true to length,very full and skily.Lace is not thick so it was a good melt on the install.Seller's communication is wonderful and talked me through the whole shipping process and updated me.lace Wigs took 4 days to come.Very speedy.I received loads of compliments from my subscribers and followers/ family and friends.Everyone is asking where the wig is from.Is a must buy.