Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First let me say this hair is so softttttt 😭it's true to length too i got the 28 inch it did not disappoint 🥰 ! shipping was really fast it came in 5 days and it didn't have any type of smell , it does shed a little but not too much , the lace is REAL thin too DONT WALK! RUN & get it boo!!
I love the hair it was very soft and its the exact same color wig as the picture it and it shipped right away and delivered faster than I thought And I would Recommend buying it again
This wig is a 10/10 comes pre plucked so you don't need to pluck it and it bleaches well hasn't been nappy or anything this is actually one of the best wig I got off AliExpress
I loveeeeeeee this wig !!! It's mostly definitely big head friendly ! And thick , lace melts effortlessly . Stop deciding and get it now .
I like its quality. impressive! The hair is soft; odorless; easy to pull out; with very small knots; definitely in line with length and density. Not to mention the perfect curvature. Please don't be afraid to purchase this wig; it's definitely a fact! The delivery speed is very fast; and the seller is also very good.
Hair is beautiful and full ,The customer's service attitude makes me feel very considerate.She will help me track the logistics status;thanks!
The shipping speed is fast. The hair is really soft; It's very beautiful. I love it.
Guys;this is definitely worth the money and the hair quality is really good; it doesn't smell;it doesn't fall off;it's cheap and worth ordering!
I love this wig !! The texture is amazing ; no shedding and is able to be curled. The lace is amazing and it melted immediately! I will recommend and buy more wigs from them ! Thank you sooo muchhh !!!
I recently purchased this wig and I couldn't be happier. The wig came fully ready to go; the lace is thin and precut. There was no weird smell. It's true to length and very soft. I would definitely recommend.
This wig is amazing for the price!! True to length and very full.
ONLY HAIR I BUY. I've been buying from this vendor for a while and the lace is always amazing and the hair is amazing quality. Very little to no shedding and holds straight amazing.
Love love love this hair! My 3rd time ordering this brand, always get compliments
The hair is very beautiful and arrived very quickly. The big waves are what I like, and they are very smooth and tangle-free, I like it very much.
I love this wig!!! It's thick & has no smell to you easy to wash & melt I will be ordering again
The hair was installed by me,it's absolutely amazing and full worth every penny, I did deep condition it and rinsed only with cold water after bleaching the knots which also bleached perfectly for me! Overall 10/10