Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very hd lace wig, the hair quality is amazing!!! So soft, no shedding, and holds the wave all night long!!! Amazing surprise, was scared to order at first but I am so happy with the purchase!!!
Oh dear, this wig is so good!!! Definitely don't hesitate, buy it. Very soft and the 28" length is the right length. The waves hold up really well. If you are looking for a great quality wig at an affordable price, this is it. Definitely worth buying!!! Great price!!!
Very fast delivery. Always in touch with the seller. Very soft and full hair. I recommend this wig.
This is an honest review. The length is very realistic and very beautiful. Super soft and stretchy. The wig is very good quality and is the same as my real hair! No tangles, no shedding. Everything went very smoothly and the seller was amazing and made sure everything was just how I liked it. This company made ordering a wig so easy and they answered all my questions. Ladies, I recommend this wig company!!!
This is the most beautiful hair I've ever bought, awesomeness. I also only waited no more than 3 days! I was impressed by the services.
Beautiful wig!I like this wig.This is a great body wave wig.I feel great,overall it looks great.The hair is very good and there is no odor.Super soft,and the length is exactly what I want.Lace looks very hd.Overall,I give this wig a 10/10 and will definitely be purchasing from this company again!!10/10 recommend!!!
Hair density is full, elastic, shiny. The lace melted nicely and I didn't do much to install it. It barely comes off, and it's worth it. The wig is really beautiful, just like the picture.
The wig is soft. I like the lace of this wig because it is transparent. The length is precise. The wig arrives in three days. I highly recommend this wig.
I've been looking for a good quality wig. I finally found it. The wig is soft, the lace is completely transparent, and installation doesn't require much. The wig arrived on time. So far, this wig is very good.
The wig is very silky and smooth. I love the lace and that it is sheer. The length is 28 inches. The wig arrived very quickly and the customer service was great. I highly recommend this wig.
The quality of this hair is amazing! The hair rarely falls out, is super soft and full in density. I am very happy with my wig and I recommend this seller!
The wig is amazing!! It's very soft and easy to take care of. It's also very thick and the length is accurate. Will definitely buy again! So far I have not experienced any hair loss.
This wig is very nice and has a very full density, I ordered the 28inch and will be buying from this seller again!
I absolutely love this wavy lace front wig! The hair is the perfect length, which is a relief because it's exactly what I wanted. The quality is great - super soft with a gorgeous natural sheen. This wig is a breeze to style, and the parting is unmatched! If you're looking for a wig that's easy to style, has the perfect length, and is super affordable. This is it!
I love this wig. The lace is very transparent. The waves are nice and tangle free and the texture is very soft. So far so good.
It is super soft. The length of the wig is exactly what I want. It looks very natural on my head, no odor, and very easy to take care of. If you are hesitating whether you should buy it. This will be my favorite this year. I am in a very good mood because of it. Will buy again!!!
Good quality, very soft hair. No smell, perfect length and density. Beautiful waves!!! Will order again.
The package arrived on time, the hair is very soft and tangle-free, and the length is absolutely accurate! Overall, the wig is great and I would buy it again because it is so beautiful when installed.