Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with my hair! the quality is great! The density is full,the curvature is the same as the product picture,the color is very shiny,it is very natural.I buy hair hair two times in this store and never disappointed!Thank you for the good texture hair!!I highly recommend!!
The hair is smooth shiny and the length is ture. Lace is very HD and melts nicely. Once I washed the hair it worked even better It looks good on me. They communicated well and would buy from this supplier again.
The color looks very pretty! Comfortable to touch, and has no odor. The lace is very thin and transparent, which is suitable for my skin. The seller's service attitude is very good, which makes me feel very happy.
Hair is so soft and full. The lace melts with no problem. The quality of the hair is really good, curvature is also very pretty.
I recently purchased an hair and I am absolutely in love with it! The colors are blended perfectly and the transition from dark to light is seamless. The hair is also very soft and feels comfortable on my head. It looks very natural and I have received so many compliments on it. The quality is amazing and I would highly recommend this wig to anyone looking to switch up their hairstyle without committing to a permanent color change.
This hair is great, so easy to put on, beginner friendly. It is like growing on my head, the hairline & baby hair are so natural. Hair is very elastic and easy to manage. Very affordable and decent quality for the price.
I literally love this hair no shredding , no smell and fit perfectly what are u waiting on to purchase.10/10 I'm definitely going to get one more .
This hair is so shiny, flowy and soft!! The density is perfect, full but not heavy. Also the lace and baby hair are very natural. And the knots are literally perfect. It was perfect five stars. Don't go, run and get this hair!!
Love the hair already it is so soft and no smell and came right on time...can't wait to install it
Hair is beautiful and super full! The density is much thicker than the average hair, the lace is also very thin, it fits my skin, wearing it looks like my real scalp. And very little hair loss. I will buy it at this store!
It's super full, minimal shedding and is so soft. What I love the most about this hair is the way it is constructed. The hair can curl too definitely a good hair. I've even washed it and it became so much softer it's definitely a great buy. It's really really beautiful and is extremely gorgeous on melanated skin. Im satisfied with my hair and the hair is the same as the picture. Don't you dare wait, buy it ASAP
Overall it was a great hair. The company stayed in contact with me through the entire process. The wig was true to length and the lace was very thin and easy to work with ! No tangles in hair . The hair is very soft
Hair was great, no smell and the hair in itself was soft and smooth. The knots were VERY small and lace in itself DISAPPEAR. Look, don't walk, run and get this hair!!!! You will love it !!!
really nice quality afforable hair on aliexpress ! one of the best i've worked with on aliexpress , from the lace to the hair fullness and density it's 10/10
Everything about this order exceeded all my expectations. My wig was so full and beautiful, so easy to care for. It's the first time buying in this store and the hair it's amazingly flawless. This wig was bought for my birthday. The hair is beautiful, the lace magnificent. I recommend it to you!
So far, the quality of the hair is excellent. This hair is 100% human hair. It is very smooth, very dense, just like the picture.Lace is 10/10!! I don't even need to bleach knots! It's really long! The length is absolutely correct. I have been wearing my hair for three days now! Everyone likes its quality and it is still in good condition. 100% recommend this hair! I will definitely place another order!
I like this beautiful hair! The length is appropriate, the hair is fluffy and will not knot, easy to care for, there is no odor, and it comes earlier than expected! The seller's communication is very good!! I will buy another one soon!