Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the hair is very beautiful, so thick and just right, the length is accurate, the curl is good, and the density is perfect. When you run your finger through your hair, nothing falls out.
I love the curly fluffy look on me & I felt confident in myself the install was easy & didn t have to do to much I didn t even bleach the knots & it still looked great I will be shopping again
This wig is amazing! The hair is soft and silky, this is 100% human hair, the hair length and density are correct, and it is not easy to lose hair, and it is this lace that blends in with my skin. Very beautiful wig, you will get a lot of compliments like me.
The curvature of the hair is very beautiful,the color is also very shiny,wear no bondage,very comfortable,not stuffy,hair feels soft and smooth,i am very satisfied
I love this hair. They are very professional and have great communication. This wig is super soft! I am very happy with my purchase. Everything was great.
I really love it!!!! because the overall hair is soft oh and the hair is thick so it is perfect because I dont like less hair and this kind of hair looks more natural. The hair length were exactly what I was looking for.
Amazing quality hair!! It was easy to install, I didn't bleach the knots, just used my makeup foundation. This hair is very soft tangle free and does not shed at all. second time buying from seller and I'm very impressed. This wig is a great value for money!
It's soft and shiny, and it looks beautiful all around!!!! The lace is very beautiful and the hair is very silky. I really like this wig and I will buy it again
I love this hair!!! It is very smooth and soft, no shedding, and true to length. The lace is nice and fits naturally. Shipping was also fast.
The description was very accurate. This wig is exactly what I wanted. It was super full & held the curls well, and it didn't come off when I rubbed my fingers on it. The lace is very thin. Great wig!
Hair was very good! The hair is very soft, with accurate length, full thickness, no tangled, no smell, and the lace is very transparent.The shipping took less than 4 days, so I really recommend for you to buy this wig as you will not be disappointed!
Hair is very soft, so far there has been absolutely no shedding. I have had this wig for a while and I washed it curled it, it's still beautiful and easy to style. very happy with my purchase.
I recently purchased a curly wig and it has far exceeded my expectations. The hair is soft, silky, and natural-looking with beautifully defined waves. Its comfortable to wear all day, easy to style, and maintains its quality after washing. The lace front blends seamlessly, and the adjustable cap ensures a secure fit. The knots were thin and easy to blend. Overall, this wig is a fantastic investment for anyone seeking a high-quality, versatile, and natural-looking wig.
I love this wig very much. My wig was delivered very fast and came in good condition. I'm satisfied with it. The wig itself is so soft.
I absolutely love this product. The shipping and packages were fast and nice. The hair is true to length and the curl pattern is beyond beautiful. a little shedding,but is ok for curly, The hair is extremely full and full of body. Overall 10/10 experience. I will be shopping with this seller again.
Wig was nice and full. The lace on the wig was extremely easy to work with and melted like butter. True to length, no smell, and knots were easy to bleach. The seller communicated very well also. Don't walk run and buy this wig it's pretty good.