Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for your beautiful hair. I like it.
I really like hair. I would definitely recommend this company. I like hair,.
I love it so much so soft. I believe in you. I will buy from you now. I love your products. Thank you.the lace is super natural,i will wear to party!
This hair was used by me during my vacation, and the installation is very simple and smooth. Oh my god! This is the first time I have purchased such high-quality hair. This hair is everything I want!! My friends all praise me for my beautiful hair and even asked me for the link
This straight wig is really beautiful!!! Its length and density are perfect, it looks natural, and its texture is also perfect. The seller's communication was very effective and met all my needs.
This is a good quality wig. Good length, soft hair, nice lace. Nice look once the wig is on. Nice wig.
I ABSOLUTELY LOVE MY WIG BABY! I received the wig and baby let me tell you price was affordable, full, true to length, little shedding, & the lace was easy to melt no plucking was needed for me because it was pre plucked! Which was a plus because it was my first time putting a wig on myself. The wig had no smell .The shipping was fast and arrived on time! I love this vendor and will ALWAYS COME BACK!
Hair is nice and full, length is true to size ,you can wash and flat iron and curl this hair , comes with wig cap and edge band , very light weight and it's Soo cute these pictures are from my second time wearing it I recommend buying this wig and I will definitely be buying again . She is true length, and she doesn't tangled it all. But overall, the look is absolutely fantastic
This wig is really beautiful, the length of the hair is correct, the density is much thicker than the average wig, the lace is also very thin, it fits my skin, wearing it looks like my real scalp, and very little hair loss, almost no hair loss, which I love, I will buy it at this store!
I love this unit. It is true to length, beautifully textured and minimal shedding after initial knot bleaching and styling. It very easy to pluck, the knots took the bleach very well and the lace melt was great.
I received my wig before date which was great!! I love the wig, it is very thick and true to length,it's really natural and shiny,it can be combed without knotting.I will buy back the hair of this business crazily!
This wig is amazing for the price. The lace took the bleach very well and it was very easy to install. The hair itself has the nice silky look and wasn't even hard to flat iron. The lace melted like no other. I love this wig and I will definitely be getting more wigs from this hair company.
This may be the best wig I have ever bought, and I have also worn many wigs! Beautiful, long, and soft, but overall, this is a great wig
This wig was everything I wanted and more. Great length, nice and thick and definitely worth the price. I will definitely be buying another wig from them soon. The lace was easy to work with. I've gotten lots of compliments