Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality hair, true to length and full a great buy!
I feel like this is the best deep wave I have bought.Im in love with the curls and also Inlove with the quality on this beauty.True to length and also very full.Little to no shedding this is just an amazing wig.
This is my second order for this wig. This hair is absolutely beautiful!!! The lace is very good, easy to melt and the knot is not too big. The hair is very beautiful, I will definitely order again from the seller!!!
item came quicker than expected. hair very soft and nice
I am happy with my hair , it’s a 10/10 . Easy to style, true to length , the lace melts down and it does not shed .
I really love the quality. The hair is very soft & has no smell to it. It's sooo natural and has a little baby hair infront. knots were very small which is perfect. Go ahead and buy! Don't wait!
Love this wig!! It is very soft and long. Definitely worth the money!!! This is honestly the best hair i have ever gotten from aliexpress!! So long and soft. Will definetely order more in the future!!
I like that it's bouncy; the color is so pretty. It doesn't shed much and for a dark girl it did me well
This is the best hair company the kinda they make sure you get your package on time to see if it arrives or came they check in to see if the hair came in the mail this fantastic hair BUY THIS HAIR ASAP YOUR NOT GONNA REGRET IT ?
Very soft sheds just a little but other than that it’s a good wig I recommend
Super soft hair, very full, great quality for the cost of purchase. The knots bleached amazingly. Even after washing the hair it kept it curl. Really highly recommend this wig. The shine is outstanding and it big head friendly.
I am very happy, the wig I purchased arrived quickly! This wig is true to length and the density. The hair in the front is the same length as the hair in the back, which I love! Very thick and no smell. The lace fits my skin. I washed my hair and the curl was still very good. and the hair little to no shedding !!!! Great quality and the seller is very communicative, I will buy again!
Lace comes pre-plucked and the knots are bleached which allows for very quick and easy installation.
I absolutely LOVE my hair!!! Will be ordering again and sending links to family and friends!
The deep wave pattern is very beautiful. There is no smell of chemical treatment. The wig comes with a hat.
The hair is so soft & the lace is great quality. It was easy to bleach the knots. The hair is true to length, got so many compliments wearing this unit. Don't hesitate to buy. Shipping was fast and on time.
Beautiful wig according to the description, the quality is excellent the hair are natural and gorgeous. I recommend fast delivery thank you. Perfect communication with the seller nothing to complain about thank you very much
I highly recommend the 32 Inch 13×4 Deep Wave Lace Front Wig! The HD lace looks natural and the deep wave texture is gorgeous. It's pre-plucked with baby hair and the 200% density adds volume. Looks good wet or dry and revived so many compliments
This is the best wig ever. Don't doubt! Just go for it. This is the one! I get compliments from friends. It looks so glamorous . definitely purchasing more. It's worth it.