Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's actually pretty good, and the colors are the same as on the pictures, and it fits perfectly. If you're looking for a cheap but good option, this is pretty good.
I really like this wig and will buy more. The color of this hair is very nice, there is no smell at all, and the hair is also very soft.
This wig is perfect for me! The hair is super soft, the length and density are just right, and there is no odor. The lace is very delicate and beautiful, it blends my skin tone perfectly! It looks super nice, there are no tangles, and it's perfect. And it's pre-plucked, so it's easy to install. The delivery is super fast, it was shipped shortly after I placed the order!!! The customer service is also great, they always respond quickly and solve my problems professionally... I will buy it again!!!!
The wig was transported very quickly and arrived in less than 4 days. The lace was easy to handle and the length was just right. It was the length I bought and the density was correct.
absolutely beautiful! , nicely made amazing,, my absolute favorite wig so soft and full !!! Will be buying again
This wig is so soft and the colour is so pretty! I love it! The quality is amazing and the price was good too!I love the packaging and all the items that come with it. I love that it is pre-plucked and the lace is actually transparent! You really get what you pay for. It doesn't shed and there is no smell. It looks so much better in person. It's true to length too! I definitely recommend it.
I needed long wig for my vacation, something with top notch quality and the moment I stumbled upon this wig I purchase it with no hesitationI am so excited about my purchase , The wig is beautiful ! The hair was soft, free of any odors and had a really nice bounce once installed and wave! The wave lasted all day. They bleached so easily which made it easier to pluck and customize the wig. It didn't need too much plucking as you can see the hairline is pretty natural. The quality of the hair is exceptional, giving it a natural and luxurious appearance. Styling was a breeze, and it held its shape perfectly throughout the day. I received numerous compliments on how realistic it looked. I would order this unit over and over again you will not be disappointed.
OMG!!! THIS HAIR IS 100% HUMAN. It's super soft and long, can be styled any way you like!! The ombre lace front wig is top-notch quality human hair, and the length is amazing for the price. No shedding or tangling at all. It looks and feels so good, just like real hair. The wig came with a beautiful, natural body wave pattern.
I want to start by saying this is my first time wearing a wig in this color and I absolutely love it! The color is perfect for my skin and I was mainly planning on waiting until winter to wear it, but this color looks amazing in the fall sun, there is no shedding and I didn't have to pluck or bleach knots. This is such a great wig!
In terms of this price, the quality of this wig is very good! The hair is super soft, it is a beautiful body wave with a very full density.I'm definitely going to order another one for backup!!!
Buy this wig! It's soft, doesn't tangle, the colors blend beautifully, the lace is sheer, and it comes pre-plucked so doesn't require much processing. I'm very happy with this wig! I would buy another one.
This is my first time buying a wig from this company. The hair density is very full and the lace sheerness blends perfectly with my skin. The wig is very soft. This highlight wig is definitely worth the money!
Hair is soft, and no smell!!! The hair could have been more accurate to length but overall so happy with my purchase and whom I purchased it from! Came when it said it would also!
I'm really satisfied i love the wig. very good quality ,it's soft,Hair does not have a bad smell,does not lose hair ,the lace is really fantastic and very supple. Good communication with the seller! I got so many compliments ,I will buy again.
Very little detachment, no tangling, easy to install! It feels soft to the touch and looks great when made. I can't stop praising this head of hair. If you are looking for top tier body waves, be sure to buy it! Beautiful
The color looks very pretty! Comfortable to touch, and has no odor. The lace is very thin and transparent, which is suitable for my skin. The seller's service attitude is very good, which makes me feel very happy.
Love the lace!!! I do recommend if anyone wants to buy it!!!
This wig is really pretty and soft, it feels really natural! The ends are full, also holds a curl very well. It's true to length and I've gotten so many compliments on this color on me.
This is the most beautiful wig I have ever seen in terms of color. It is spot dyed, rarely sheds, has no odor, and the waves are well maintained.The quality is very good
I bought a 13x6 28 inch wig, which is also very thick and won't even come off, and it's pre removed. The knot is also very small. 10/10