Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was pleasantly surprised to receive it. It is very soft and carefully selected. The length is 100% real. The hair is perfect, it suits me perfectly. The packaging is great! The fullness of the hair is everything. It is very very soft and has not fallen off so far. The seller is also very good at communicating, very kind and considerate.
Bought this wig after seeing so many good reviews on it. The lace is definitely transparent and melted easily into my skin. Knots are really small you might not even need to bleach if you prefer. Love this hair and will be buying more wigs from this seller. They communicate with you as well in the messages on your order and answer your questions.
I was so happy to get my wig as soon as I got off work it was my first time buying a wig the hair was so soft you could tell it was real,This wig is absolutely everything it should be, true length, the knot is nicely bleached, has perfect volume and thickness, it rarely rarely falls off, this is my second time ordering this wig and I think I like it more than the first time, order it!I was very satisfied with the purchase.
The seller answered my questions well and confirmed my information. I was amazed when my hair arrived. It is perfect; very thick and very long. It also has no chemical smell; which is better than the other ones I bought. I like it very much. This supplier has been listed as my first choice of a wig shop. I am very happy and the price is very reasonable.
This time I really repurchased it. The wig is really beautiful. I like it very much. The hair is soft and full, and very shiny. The hair has no odor and is not easy to fall off. This is a high-quality product! The seller is really great, with strong communication skills and efforts to solve the problems I raised. I will buy it again soon! Five-star praise!! !!
I love it so much! ! ! ! ! My friend said that the wig I bought was tailor-made for me and it was really natural. Like the hair on my head. This straight hair is super soft and tangle-free. It sits securely on my head. Because there are straps on the inside of the hood, and there are small pieces of hair along the hairline, making the hair more realistic. The lace is very thin and sheer, blends easily with my skin and is the perfect length. I am very satisfied. Shipping is very fast. The seller was also very professional and patiently solved my problem. Overall, everything is the best, whether it's hair quality or business services. Sisters, it's worth it! ! !
This head of hair surprised me. I'm satisfied. Firstly, my hair is very beautiful, of good quality, and very suitable for my skin. 100% human hair, especially natural. It was very fluffy and had no strange odor. This is a perfect length. I will recommend this product to anyone, I have fallen in love with this seller. Beautiful hair, you don't have to consider it, as long as you get it, it's worth it. I will purchase 100% from this store again. This is worth it! I'm glad!!!!
I love it! The baby hair is pre-pulled and the cap inside is both breathable and comfortable. It's soft, silky, flows, and doesn't shed, which is always a good thing. It's complete, perfectly cut, has no smell, and is affordable. Either way, the hair is great! Communication was excellent and shipping was faster than the estimated date. If you like the hair, I would recommend it.
Highly recommend! The hair is great quality. The density is thick, and the length is absolutely correct. I wear this wig when I go out, it looks natural like my own hair. Awesome communication as well.I promoted this company and my fans loves the hair they provide.I will be ordering more from this company!
The hair is really good! I love it. The delivery is fast, the seller shipped it the next day after I bought it. Soft hair, good value for money! After opening the package, I smelled it specially, only the original smell of human hair, no other smell. Real length and density. It is the same as the picture I showed. It has a beautiful wig! Very cute!! The wig is pre-plucked, and the lace is thin and easy to melt. The hair is shiny and will not tangle or fall off. This is a very good quality wig, I do not regret buying it, I will buy it again!!!!
This wig is very fluffy and feels light. Thank you so much for the great service. Shipping and delivery were super fast. The seller kept great communication with me throughout the order process. The hair is fluffy and feels great, and the length and density are very realistic. This hair is very high quality, looks great, and is very smooth. There is no odor in the hair. I will order this wig again!
This is one of my favorite straight wigs, the density is 250%, the length is right, really high definition, it fits my skin very well, the hair is very soft, I received a lot of compliments, and it is very easy to wear and saves me most of my time, the hairline is very natural, I only wore it for two days before I came to review, it is great value for money, I will come back to repurchase.
Happy with the hair, this wig is so pretty and it does seem true to length, lightweight, and with no odor, I have combed it several times and it is still great!! I have a small head and the wig fits me, so no problems there, For me, it is thick enough, And Shipping was fast!!! Communication was Great!! The seller was very helpful with any questions or concerns that I had, I suggest you all buy this!!
Love it, I would actually buy it again!! Was a bit skeptical at first because of the cheap price, but it's definitely worth it! Been wearing the wig for a month now and all I can say is that there is almost no hair fall. Occasionally hair falls out, which is normal for someone who wears a wig for so long. The lace melts seamlessly!! In fact, this is one of the best sheer lace I've ever used, never melted so well.
I would recommend this product and this company to anyone looking for quality hair and great customer service. From the time I ordered the hair to the time I received it, the seller was very helpful with every update; I am very happy with the hair I received.
The lace melts well on my skin, and the wig fits perfectly, giving me confidence in how natural it looks. The texture is very good and has not fallen off so far. This wig is exactly what I expected. I would buy it again.
I highly recommend this wig, came in 5 DAYS! Really transparent lace and very silky. True to length and density. The vendor has very good and easy communication. Don't really have anything bad to say about this wig. Very good quality for the price too. Run don't walk!!!
10/10 highly recommend it!!! I loved that it was very thick and the length was very, very true, I went ahead and installed it and was not disappointed at all. I am shopping for another product in his store!