Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair received is exactly as in the picture, very soft, this is my first time ordering and I am very happy with the wig. The wig is thick and has tight, bouncy curls. The seller was very cooperative and understanding as I am going to a prom soon and will definitely buy again in the future. I highly recommend you to buy from this seller.
I just loveee the color!! I've been looking for a good one for the longest. I am so pleased with this unit. The quality, the density, and the length were all true to description. Little to no shedding. Easy to install!! It's super soft. Definitely worth the price.
I have to say this hair is amazing! The hair looks very nice, feels very soft and elastic. No detachment. I was very nervous before it came, but I was absolutely satisfied with receiving the hair. I always receive praise from others, and it looks very natural. This type of hair has no odor, is fluffy, and has a moderate length. Very suitable for me. Very easy to install. I will definitely make another purchase.
This hair is very full,I love it. not a lot of shedding,the lace laid very well.I love the density and the hair!This lace is very good,it fits my skin very well and is also very comfortable.I highly recommend.
This hair 4/27 color is everything you want!The curvature pattern of the deep wave is very beautiful.It looks cool to wear, and I really like this feeling!The wig is sooo soft!!First time ordering hair from here and I'm very satisfied.
Hair is soft to the touch and is a 100% real wig. The curvature is very beautiful, and it won't get deformed even if I rub it casually. It's great!The length matches the description and the arc is beautiful. The sellers service attitude is very good. The price is affordable, the hair quality is amazing and I am very happy with my hair. highly recommended.
Love this hair!!! Nothing short of amazing. shedding few; nice color; lots of compliments; and the texture is awesome!
The hair color and curly pattern is cute! The hair was soft was very manageable with little shedding! I love this unit.it's amazing.
Hair lace is very suitable for my skin color. The density is accurate.The length is also accurate.Soft and won't knot.The lace is very transparent
Absolutely love this wig!! The curl pattern is so nice and exactly what i was looking for. The seller is also is so nice and replies very fast, they kept me updated on shipping etc & got it to me so fast. Thank you for all the help i will 100% be repurchasing. , no bad smell and after running my fingers through there was no shedding! The lace is really good too, LOVE IT
It's definitely a great discovery! This wig is shipped quickly,and when I received it, its length was genuine.I can easily adjust it,so customizing it is not difficult. fluffy and rarely fall off. Good quality and affordable price!
This wig is very fluffy with good lace , it shipped fast and little to no shedding , definitely recommend
The wig is very good. It feels very fluffy to the touch. The length is correct, and the girl who installed it said it was also easy to pull out. The seller is also great.I will definitely place an order with them again!
Honestly girls go for it!! Buy there!! Even though she took three more days to come patience pay. I thank the salewoman with whom I had a very good communication despite the time difference. Very listening. otherwise there is almost no hair that falls out after washing. 1000/10
This hair is soooo pretty. I definitely do recommend. it was easy to install the hair is so easy to maintain and it does not get tangled or shed. Got so many compliments 😆 the store is very communicative too.REAL REVIEW FR.
Gorgeous wig! l just installed the wig & honestly impressed Really fluid hair, real HD transparent lace, nice lace blends very well,very finished also by the way. lt's true to length, the hair is also quite full!!