Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love this wig just as it's just described in other reviews it's so soft and smelled good when it arrived. It had little to no shedding and was very full. 1000/10 Also very easy to melt
I definitely recommend this wig!! My lace melted super easily. Hair is very soft and doesn't shed easily. I loved it sooo much. I received so many compliments. Again 10/10 l would definitely buy this again !!!!
When I tell yaw I'd never sell you guys a lie about a wig no sheedingggggg , thin easy to lay lace , easy to style comes pre plucked , and true to length, worth the money for real and it is affordable. 100/10 will be shopping again .
The hair length is true to length versatile and little to no shedding the color stays even after bleaching the knots and washing the hair
This wig was so long and thick, i also loved the color and the lace spacing.
Everything about this purchase was above and beyond my expectations.The quality of the human hair wigs used is excellent, it's very soft and easy to comb.The lace is thin and transparent.The 13x4 lace provides lots of parting space for various styles. It toned very well and the wig had minimal shedding.Wig is very full and curls held well ! It is friendly to beginners. I highly recommend this one for anyone!
Hair is soft, lace was easy to tint and easy beginner wig. The quality is great hair also does not shred and it's value for the money. This is a great buy
This wig is FREAKING AMAZINGGGGG OMGGG AND IT CAME SO FAST faster than the expected delivery date . The seller was communicative kept me up to date and everything . The hair is I JUST LOVE IT . True to length , no shedding at all is the main thing for me . I’m rubbing my fingers and not one string of hair . No SMELL. Everything is PERFECT ! Yall run and get this wig .. YOU WANT REGRET IT
I love this wig so much it's so pretty and the lace is good quality. Love it the density is great the hair smell ok it do not have any shedding this vendor is no fake 100 human hair I'll recommend and to get one
Super soft, hair is really full, comes pre plucked knots are small definitely worth the price will order again
This hair is beautiful and soft. The length is the length I bought, just 30 feet, the seller is very sweet and the communication is good. Got my hair 5 days before the estimated delivery date and I couldn't be happier with that.
The hair quality is very good, exactly the same as the pictures and illustrations, no shedding, no smell, straight hair is smooth, the lace is transparent, and the knot bleaching effect is good! When I go out with my hair on, I hardly feel any discomfort! Best thickest wig I've ever bought! It's so soft and super filling!
This wig arrived in 4 days. The hair is just as described in the description. The lace is very invisible and very naturalThe length is true to length. No smell to the wig. It is also relatively simple to maintain, love it!
This wig is so soft you can literally run your hand through it and never want to stop. This my new favorite wig I can not wait to install it . The curls in the hair eats , the length is lengthening, and no smell. Yeah this hair eat I 100% recommend worth all your penny. I'm so happy with my order go head and purchase.
The wig arrived in 4 days! Straight hair quality is everything!!! This hair is really great, and the texture is also great and smooth. And the hair is plump, of moderate length. Overall, the wig is 10/10 and the price is amazing!