Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, very full! I've received lots of compliments and know I can always trust this vendor for good quality hair! Will now be my go to vendor for sure!!
Loved loved LOVED this hair!!! Very thick, true to length and minimum shedding! Fast shipping and GREAT customer service!!! I've received so many compliments with this wig, will definitely be ordering again!!
Real 100% human wig,hd lace,the hair is very soft and beautiful,the length is right, very wonderful, the seller is very friendly and the shipping is fast!!
Oh my god, I received the wig and I'm sooooo happy it's just gorgeous and the quality it's amazing. thank you sooo much!
The wig I received was such amazing quality. It never shed and I got so many compliments. The lace... AMAZING! Excellent customer service as well.
I love this wig. It's a good quality for the price. It's full and didn't smell funny like they sometimes do. I'd definitely buy it again.
Nice hair. Arrived on time prior to my hair appointment. The hair is soft and had no foul hair odor. Looks very natural. I love the length. Got so many compliments. Wig very pretty.
This wig arrived so quick, and the color is fabulous. I look forward to having my wig and enjoying it for more time to come. It's gorgeous, so soft and silky, it's the best purchase I've ever made.
This hair is so soft and flowy. I love the hair, the color is so pretty and it has top quality. Would definitely purchase. Also, seller communication was great. thank u so much.
I really love the wig! I really recommend buying this wig! It is true in length and the seller was constantly updating me. It is really soft and beautiful. If you are really thinking of buying the wig, this is the one!
This wig is just like the pictures. Great density, pretty color, and true to length. Great customer service as well. Will definitely be buying from them again.
The color looks great with my skin, it's so soft and full, and it fits perfectly, didn't have to worry about it sliding off my head or nothing. Love it so much.