Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair was so pretty and soft and easy to install. I've reinstalled it 3 times now. Little shedding. Would buy again three times over.
This is the best wig I've ordered off hands down! The hair hasn't shed at all, plus it's true to length, and it is so soft definitely human hair. The lace is thin, like it!! relly recommend.
The hair is beautiful!!! Shipping was fast (less than 3 days). Length and density are accurate. The curly wig looks exactly like in the photo. The hair feels soft to the touch. I will order again!!!
Looks nice, most people thought it was my natural hair
It has no strong odor and does not peel off. The pattern of straight bones is very gorgeous. The wig comes with a hat. It's been a long time, my appointment hasn't arrived yet. I am surprised by the quality of transportation and the excellent customer service. Thank you to the seller. I can't wait to have such beautiful hair!!!!
I love the wig and will purchase again. Hair also sheds a bit but not to much!!
The wig was delivered on time; and the lace also fits my skin very well; which meets my requirements very well. And the lace is top-notch; the wig is soft; and the hair is also very long. Even after washing; it is still very smooth; straight; and without knots. The details are perfect. The hair is very thick. Thank you again; we will place another order!
I absolutely love this wig. It feels very soft,the quality of this hair is good.it has no shredding and it didn't come with any scent.the customer service was excellent and I would definitely recommend anyone to purchase.
The length of this hair is absolutely real;it is really long;I received it and couldn't wait to open it and smell it;it didn't smell!!I ran my fingers through my hair and it wasn't knotted!The quality is really too good;this is a wig lover can not miss the item!
The hair is very soft and nice very bouncy. The seller communicated well. Shipping was super fast. This is real review so if you re thinking about getting this hair it s worth the money
After a week, this hair is nappy I keep up with it tie it down every night wet it and put curl stuff on it and it still gets nappy. The ends of the hair are now straight no type of curl. It’s okay for the money I spent but I probably won’t buy from hear again !
This wig is very nice.The quality is amazing and the texture is good.It's very soft and nice. The shedding is minimal I love it.
The hair is lovely, the hair came the right length and correct density, the hair feel really soft and I am experiencing little to no shedding with this hair, the lace is good quality and isnt thick so it lays well
Love love love this wig!! True to length and the hair is VERY manageable. For it to be curly it barely even shed and not to mention the pattern wet and dry is so beautiful. The hair and the lace are still holding strong!!
This hair was so good and very soft and nice length . it was still soft it curls very easily and holds a nice curl . Minimum to no shedding.
This wig is of very good quality and worth the money. When combed, the hair is very fluffy and beautiful. I washed the wig and it looked even better! Minimal shedding. It's worth it, especially if you take the time to install the device!