Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like that my hair was better than what I thought it would be. Hair so soft ans color was so beautiul. I will be ordering from here more often.
This wig is absolutely gorgeous! The color is perfect, vibrant, and the exact shade of burgundy I was looking for. I also love how soft and silky the hair is !! Thankfully it came super fast, shipped the same day I ordered it, and was delivered 5 day .
First off I would like to say the customer service was excellent, secondly I got my wig on time and when I received it it was so soft and full. Overall Everything was great.
Good quality, consistent length, looks very natural. The hair quality is really good, thick and shiny. I opened the package and didn't find any odor. The color is pure, super natural, can withstand high temperatures, and is not easily damaged. Highly recommended!
So satisfied with my purchase, the wig is amazing, fast shipping, the hair is exactly as described, everything is accurate, HIGHLY RECOMMEND, will order again.. Thank you so much
A very surprising purchase. The lace is very thin. The hair is very smooth and has a good texture. I am also very satisfied with the curvature. The logistics is very fast.
This wig true to length, soft, and true to color as well. The wig has hardly no shedding and a lot of lace room. It's thick and full.
This hair is awesome. I love so much. The texture is amazing and soft! It was long, exactly what I wanted, and came on really fast! Hairlines and textures are very realistic. It arrived before my birthday and I customized it for my birthday!
Hair is very soft and the seller was very good kept in good contact and helped as much they good; wonderful seller and great company; the hair is so beautiful and would highly recommend. Got a lot of compliments and I love the hair!!!
I promise you this wig is everything to me! I love the way it feels and I extremely love the way it makes me feel.I love my wigs and I tell everyone I know!
Absolutely love my wig . I've gotten so many compliments on it!! The hair is soft and silky and flows beautifully! I Haven't had any problems with tangling. The hair is also true to length & takes color amazingly! it came out so shiny and beautiful!
The hair is super soft and the length is accurate; the structure and look are just as advertised. You can straighten it; curl this hair however you want and I have so much fun wearing it. The color is very beautiful; I will buy from this company again
I really like everything about this hair! It is thick and full. It looks like the one in the photo; its really soft. The hair feels very soft to the touch; without shedding; and the curly hair is very beautiful. It has accurate length; stunning lace look; and good density.
Omg I loved this wig so much it holds curls perfectly,it's soft and smooth, don't tangle much,color didn't fade I would most definitely order this wig again.Shipping didn't take long either came just in time for upcoming plans.
I Just got my new wig and it's so cute! The wig is SO soft and has GOOD hair quality. The hair density is pretty good it's not too much or too little hair. And if you have a big head I most definitely recommend this wig! This wig is very adjustable. Also the wig also comes with goodies which is a wigcap