Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is top-notch. The hair feels soft, silky, and natural. No synthetic vibes here! It straightened effortlessly, and the results were stunning. it's also very versatile . Plus, it's easy to maintain. I will definitely be purchasing again.
This wig is amazing for the price. The lace took the bleach very well and it was very easy to install. The hair feels super soft and very full. Its length is real and the knot is small. Everything is perfect, haha! This is my favorite wig ever! The delivery speed was super fast.
The wig is beautiful, real 100% human hair!! It looks very natural, soft and true to length. The lace is transparent. So far, I haven't encountered any problems. This is the best straight wig I've ever bought! I can't wait to install it.
The response was fast, good, and helpful. And hair is very soft and full, true to length overall looks very beautiful. I like it, and I will recommend this supplier to anyone who wants to buy good hair because you won't regret it!
The wig feels soft and comfortable and smooth. Lace is easy to cut, thin and transparent, and works well with my skin. The hair is long and beautiful, from bleached to plucked, very soft and silky, fluffy and full, very easy to care for, very beginner friendly!
I received the goods very quickly. The lace is transparent and suits my skin tone. The wig is soft, the length is the length I bought, the hair doesn't smell, and the size is perfect for my head! A very beautiful wig will be purchased again.
The lace is very transparent and fits my skin very well. I fixed my hair and I like the result. The length and density are the size I bought and I love it.
Wow this hair is so amazing is soft, beautiful, true to the inches the lace is so cute I will always buy 10/10
The hair is very soft, this is my first purchase from this company and I am very satisfied that the hair is odorless, the density and length are real, the shipping is fast and the communication with the seller is good.
This wig is real length, the hair is super soft, the density and length are right, the lace fits the skin well, and overall very beautiful hair!!
I'm so excited to install. The hair has perfect density and beautiful shine. The Natural hairline makes it easier for install with a few minor adjustments for personalization. Its honestly so easy to manage this hair,super soft. it is really a perfect product, highly recommended!!
I freaking long that it’s actually true to length. I wish that the ends of thick soo but obviously with long hair it’s naturally gets thinner at the end so that’s not a huge issue. The lace blends sooo freaking good. The hair is still so shiny and soft I will be buying this again
Great Quality !!! Love Love Love this wig !!! Inches were exactly what I order !!! Came fast !!!
The hair is so thick, the wig is cute, the lace is transparent, and with the baby hair prepared, the hairline is natural, I am super happy with the design, and the hair does not smell at all.