Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great wig, turned a lot of heads, beautiful color and true to length and density . My only complaint is the frontal is short(like a lot of wigs) and shipping took about 2 weeks. I would definitely reorder in the future
It looks really good. You will find it worth every penny! The hair is thick and soft to the touch.
Real full no shedding or nunthing no color stains I recommend yall get yall one
Shipping was fast!!! Communication was Great!!Seller was very helpful with any questions or concerns that I had.Baby hair look sooo natural.This hair makes me happy all day!!!
The wig is amazing!! Its so soft and easy to work with. Its also very thick and longer than what I wouldve thought. Will most definitely be purchasing again! So far I havent had any shedding.
Get this hair‼️ the order came on time and the hair was super soft.The lace is very thin, meaning it's easy to lay and give it the 'melt effect.Love it!
Girl, this wig makes me look very beautiful. The wig has been pre removed and processed. The installation process is easy and very soft and smooth. The knot is perfect, I don't need to bleach it. I believe you won't regret this order.
I absolutely love this wig! It's very soft and the lace is clear and melts in nicely. It's definitely a 10/10! My hair has very little shedding, so go get it! I will order again.
Great wig love the color
Good quality hair very very soft!!!Best hair I bought in a while & Im very happy with there product "
I absolutely love the hair, true to length, it’s doesn’t get dry and puffy. 10/10 highly recommended (easy to install, installed it myself) also great communication from the company
Shipping was fantastic! Fast delivery!! I have experienced little to no shedding! My stylist advised me to add some conditioner and water to repair wet hair if I'm having trouble doing a new style, which can stretch your hair better.
I'm really happy with this wig.The hair is not falling out,and it is full,and the hair can stay curved for a long time.The Lace is transparent.It's thin,but it's strong. Shipping time is also very fast,I received the goods in three days,it was a pleasant shopping,thumbs up!
The seller is very nice and I will recommend this beautiful until to everyone !!
The way the lace is ik it will melt good. And the hair cap can be freely adjusted in size, making it easy to use!! The quality of this straight hair is really good, just right, and the size is moderate. Wish I had more pictures to post.