Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I normally don't leave reviews but, this is A nice wig. I blenched the knots and it melts really nicely. The hair is soft, light and breathable. I would buy again.
So far so good it's been a week since I had my unit in love the thin lace it melts good to my scalp. Hair nice and soft deep weave popping no shedding. So far I love this wig as of now I will order again.
he hair is good quality, very soft, non shedding. Extremely good communication with the seller. They are definitely a 10/10
definitely love the fullness of this week and didn't shed at all. Will purchase again
Lets get into this wig! package was fast shipping received in one day also! i was very skeptical regarding the wig but when received the wig is soft, comes with no smell but when washed. the lace is very thin . Transparent lace lays perfectly!
Very happy with the wig,I'm convinced this is 100% human hair.The hair is very beautiful,with a thick density,correct length,no odor. I loved the packaging as well.Overall it is a very good quality wig and I will definitely be ordering from this vendor again.
The wig is very pretty and soft and it don't feel like it going be tingle up or synthetic.
This wig was great , true to length!! , No smell !!The knots bleached well , overall I recommend this wig !!
The quality is really great! The lace is very thin and blends seamlessly with my skin, very natural, the length and density are the size I bought, and even the density is much thicker than the average wig. I wore it all day and didn't feel uncomfortable at all!!
It's the best curly hair I've ever bought!! This is a great wig that has been conditioned with shampoo to maintain its shine. The hair length is moderate, super soft, and the lace is easy to melt. The quality is really good, there are no forks. The hairline before hair removal is also very natural. I will definitely make another purchase and tell my friends.
Very happy with my wig!the quality is great!The density is full,the curvature is the same as the product picture,the color is very shiny,it is very natural.I buy hair wig two times in this store and never disappointed!Thank you for the good texture wig!!I highly recommend!!
Good hair, no smell, silky soft. Lace melts easily and hair barely falls out. It's really hard to find good quality straight hair that is real in length and size. Easy to install, great for newbies, recommend it!!
Your hair is beautiful. I'll definitely buy it again! It only took me five days to get the wig. The wig was shipped the day after I bought it. The seller was very thoughtful, and the customer service communicated with me very well. The hair is very silky, and the curls are beautiful. The lace melts so well, the knot is so small, I don't even have to bleach it. This hair blends well and looks like my natural hair! Buy this wig. You'll be happy!
The hair was absolutely beautiful, it's really soft. It is true to its length and it was really easy to define the curls! The lace was really good quality as well. I received my package within a week. It's most definitely worth it!
I was pleasantly surprised to receive it. The wig surprised me a lot,its length is real,the hair quality is good and the hair very shiny.The Body wave pattern is gorgeous. There's no harsh smells. The hair is true to length and the hair remained wavy even after washing. The seller is also very good at communication and has recommended it to my sisters.