Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair is perfect. There is no smell, the bun is easily bleached, and the hair barely falls out. The lace was elastic and easy to mix, and the wig was big enough for my head, long and thick. This is definitely one of my favorite wigs!
This fake hair is worth every penny! The hair is natural and full, the lace is fine. Shedding and knotting are rare. Its length is real, and it's pulled out ahead of time. I can't wait to wear this wig for my party!
I like this wig very much, the curvature of the hair is perfect, the length is real, as described in the product, the hair has no odor, the customer's service attitude is very considerate, they will check the order information with me before delivery, and they will track the logistics status after delivery, which is great!!
I definitely recommend this wig! This is my second time ordering from this seller, it is really good, soft and full, no knots, accurate length, no weird smell, lace is very transparent and looks natural, I will continue to buy back and love it.
Hair is really full, thick, soft and manageable. I really love this hair! No tangles and shedding, and the texture of the hair is beautiful too!!! Will definitely be purchasing more from here!
Hair came exactly as described. It met my expectations as expected! The hair is sooo soft! No shedding! Great lace! The knots were pre bleached. The density is nice. Will definitely purchase again.
The wig has a decent density for the price. No shedding when running fingers through and very soft hair. It even came in 5 days when it wasn't supposed to come for another week. Nice transparent lace definitely recommend
It's beautiful! Hair is super soft, and the knot is also very small!! Lace is the best part of a wig, very transpant. The shipment is fast and the seller is happy to communicate. Strongly recommend this hair!
This hair was everything. Shipping was fast, arrived with no smell, and lace was as is in the pictures. It was easy to bleach and style. There is no shedding. Overall I rate this wig and company a 10/10 and would recommend to anyone.
Perfect wig. It's so soft and shiny. The length is correct. Little to no shedding. Overall, it's super good. Looks super natural after wearing. Breathable and soft just like my own hair. This was a recommendation and I'm so glad I bought it!! will be my only vendor from now thanks u will be waiting graciously for my next order.
I am very pleased with the quality of this wig for the price. The lace lays very easily. Melts very easily for me and looks natural. Minimal shedding, true to length, holds a curl and can handle a wash and condition.
Just do it! I love this hair so much it's so easy to customize very natural looking. If you're like me and you're not a plucker this wig will do you just as it is VERY easy to pluck and thin out. No smell, very minimal and reasonable shedding i have nothing bad to say about this wig.
This is one of the best wig Ive ever received. I love the bag they store the hair in. The hair smells great . I am loving the quality of this hair, soft and nice, no shredding, no tangling. The wig is true to its length.
l have previously purchased from this company and they do not disappoint, i absolutely love this wigl This is my100% honest review and Il can genuinely say this wig is sooo soft and the lace is great..it melted perfectly.This wig was perfect for the hairstyle l wanted it for.lt was true to length, didn't have a bad smell,and shed very lightly.Thewig comes with 4 combs so it's really easy to do clueless installs and you can tell it's 100% human hair and not a blend, as it does not tangle at all. lf you want a quick and easy hairstyle at an affordable price, i would definitelyrecommend this hair.Communication with the seller was great as well.