Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shipping was really fast and the seller was really nice kept in contact with me the whole time. the hair is really beautiful n soft no tangle; no smell. im so glad i ordered this hair it's so full and thick.
Really love the hair without chemically processed smell. Not only does it provide a comfortable fit, but it also allows for effortless styling versatility. Great price and the length turned out very well. I appreciate the quality and the photos are as described. Would order again.
I love that the overall effect and quality of this wig is beautiful. And it's going faster than I thought. The color of the wig is very beautiful, and the whole wig looks very beautiful. Shedding little is very little!! I'm going to buy another one.
Literally the best store; the wig was so good. True to length; doesn't smell and it was so nice. No shedding and no other questions; and I say this as someone who has tried so many stores. This is going to be my place now. The sellers communicate very well; reply fast to your text. Get it!
This is my first time fitting a wig. I love it! Wigs are definitely suitable for beginners and the hair is light and soft. Overall, I didn't do much customization other than a little baby hair. For the price, I think it's good value for money. Would purchase from the vendor again.
True to length very soft I love the color and everything about it lace is good also I didn't take a pic of the wig when I got it big mistake. But I can say I was in love and here is the pics after install
The Hair feels and looks amazingly. The shipping was fast and the customer service is great. The seller kept in contact with me the whole time. I love this hair , the quality is very good little to no shedding true to length very long and thick. Good communication with the seller. 100% human hair, i would buy again.
I Have been purchasing this hair for so long now and i am never disapointed! the hair is always great quality!! So thats a plus; minimal shedding and super silky soft. Will always continue to purchase from this vender!
Everything about this wig is amazing, from the quick delivery I needed at the last moment to the softness of my hair. The density of the wig is amazing, and the length is exactly what I want. It looks just like in the photo. I like it and I will definitely buy it again. I love its color and it's very soft.
This hair is soft and does not fall off. Very suitable for installation. This is the best choice I have ever made when selecting hair. Praise always comes one after another. This hair is everything, thickness, length, and quality are all worth it!! The full front hairline is very good and easy to match. So far, no detachment has been detected and there is no odor. The color is so beautiful.
It has a very nice curl. The density is great and I love it. Burgundy curls highlights elegance.I was very skeptical about ordering this wig before, but I'm glad I did. I will be ordering more wigs from this vendor. It's really great!!
The quality is really great, it feels very comfortable and soft to the touch, with a true length, and the lace is transparent, perfectly blended with my skin, just like my own. I also only waited no more than 4 days!
My hair came to me so fast I couldn't believe it . When I installed the wig the lace melted so good . If I were recommend a wig for someone's first purchase it would be this wig/company. I will definitely buy another wig from them
The hair was absolutely beautiful, it's really soft. It is true to its length and it was really easy to define the curls! The lace was really good quality as well. I received my package within a week. It's most definitely worth it!
I like this wig, its color is exactly what I wanted. Of course, the transportation speed is very fast!! I like its density and texture. My wig looks very natural. I received a lot of praise, it didn't fall off, it's very long, curling and ironing are not a problem!
I love the wig so bad 😍… its a bit thin so I hade to cut it