Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super convenient. Does not leak and you can enjoy your hot drinks longer.
It came decently fast but the straw was very delicate it broke in the cup but otherwise it’s very nice and compact doesn’t leak too
Great glasses perfect for hot and cold drinks. Very fast shipping, the package is very well secured. I recommend heartily.
Really beautiful glasses. Packed perfectly, no damage.
The package was great, the glass arrived without damage. The color and shape size fits the one in the image.
Really surprising at levels. Strong and good Glass, comes with straw and silicone to open from above. Really beautiful and cost as a whole 8 shekels
Looks really good and come fast.
Very good quality and very beautiful. They came very well packed. Protected in boxes
This glass is very nice. I ordered it for cold coffee
Stunning quality!
good quality
I arrived very well protected and arrived early It seems to be a very resistant Crystal
I like it, packed well, thank you👍🏻
Very good 👌
I've been using the cup (hence why it's dirty) and I love it! The glass itself is very thick and sturdy, the lid keeps all the liquid inside without spills if you close it properly, and the straw is made out of glass as well. The only problem I find with it, is that the lid scratches easily after washing, so I can only assume that after some time it'll become very scratched up. You can't tell in the photos but it's got a few marks that aren't really noticeable yet but probably will be the more I use it and wash it. It also reeked of plastic when I first got it and had to wash multiple times for it to fade away. Now it's perfectly fine.
I love it is very cute, it is thick glass, I can have my soda without worrying about spilling on the table. The delivery was very fast
Exactly like the photos, very beautiful
Chic glasses, ordered 2 pieces. Arrived pretty quickly, they were packed well in foam boxes, whole arrived. Although there is a seal on the lid, if you turn over the glass with liquid, it will leak. So, don't flip)
The product arrived quite quickly, suitable for all drinks, I like it.
Offers good! Large glass cups with glass trays. Plastic caps. It's well packed well. Recommends!