Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful surface, leather-like texture. The color is loyal to the picture and the product looks high quality and aesthetic. The size is good and corresponds to the description. I really liked it!
Make sure you select a right size, but the quality is good
Overall, good product.
Very nice white suede (rather beige). Nice quality. I had already ordered it in light green. The 2 photos represent the carpet in 100x50 cm. The mouse slips perfectly. Beautiful finishes. The carpet arrived rolled up without impact. Posed, they look good and are not wrapped. I recommend.
Perfect. Does not slip and is perfectly stretched. The color is very nice and well finished on the edges. Totally recommended.
Superb! Color as the screen has. Fully satisfied. Super fast delivery.
Love it, great material and color. Wish I got bigger but size is good
High quality. It was delivered very quickly.
Nice colour and good quality.
Great quality. I bought one from Amazon for $25 and this looks identical.
A little plus pink than on the photo
Came nicely packaged. The mousepad was rolled up so it did leave some grooves so I’m trying to flatten it down for the meantime. But the color is milky white beige. Definitely the vibe I’m going for. The quality is pretty nice and sturdy. It did come with some little blemishes but I just wiped it down. Hopefully it flattens out lol
I’m really happy with this mouse/keyboard mat! The quality is excellent, and the color matches the photo perfectly. The matieral is plether—it feels nice and makes it super easy to wipe off any spills. Overall, a pretty good purchase!
Excellent desk cover, soft touch and sturdy. Ideal for long hours of work or game.