Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is not the first time I have taken these crayons. Great product, great service. I recommend it.
Furniture wax re-ordered. Here the main thing is to choose the exact color. The color matched. Good quality wax.
I didn't beat the goods, so I was "stumped" .. sell the cats by turning.
Arrived in good condition. Very useful to resanate the wood. Good price and a lot of profit. Was received in the time it was stipulated.
Very good scratch, thank the seller, recommend
I recommend it, I always buy with this company because it handles many colors, and they all work more than well, you can combine them to match the tones. I am a carpenter with 17 years of experience and it is the best I have used when detailing melamine, there are other crayons but these are the ones that have worked the best for me. Recommended...
Very good. The parcel arrived quickly. Covering up shallow how much and scratches well
The color matches perfectly. Delivery early.
Arrived trisado despite packing, but can be used
It's packed excellent and does the work well
The product has a very strong smell, oily consistency, firm and manageable. Are approximately 10 cm of product.
An excellent product that does exactly what it is supposed to do.
Nice
very good 👍👍👍
Works
Easy to use, it helps a lot to renovate the floors
Shipped quickly. Packaged well. Easy to apply. I’ll try buffing the repairs to see how well the color blends, I feel the color of the crayon is a bit more light and reddish when applied.
Just received it. packed great, will update later
It's good and fast delivery. Sorry only the color did not fit, I ordered the darkest brown, but in real life it is light brown, see photo It's a pity that the seller does not have a darker brown (