Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy And Fast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@buyandfast.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@buyandfast.com
i recommended this, very good product
Som muito bom, alta fidelidade e batida forte. Captação de áudio excelente , pode ser usado em chamadas tranquilamente. Bateria dos fones dura em média 6 horas, e a caixinha consegue recarregar 3 vezes. Tronsmart tem equipamentos de áudio excepcionais, tenho duas caixas T2 plus e podem comprar os produtos da marca despreocupados. Com relação ao frete, fui cobrado despacho postal mas outros amigos não pagaram sendo que o código de rastreio era parecido “RHxxxxxxxTR”, única observação com essa compra.
Отличный товар, отлично упакован был, при транспортировке не повредился. Продавец быстро обработал заказ и отправил. К товару претензий нет, заявленным характеристикам соответствует.
Доставка курьером. Наушники выше всяких похвал. хорошие честные басы, большая дальность, быстрое сопряжение. Ассистент ещё не проверял. Доставка, правда, была очень долгая, даже открыл спор. Потом отменил. Получил за 1600. За такое удовольствие, просто даром!
good quality
excelentes audífonos con muy buena calidad en todo! Lo malo fue el envío, Tardo 2 meses, pero fue por temporada alta, estoy muy feliz con la Marca Tronsmart!.
אוזניות פצצה!! tank
Доставка чуть больше месяца через СДЕК. Упаковано было в простой пакет, который порвался. И из-за этого порвалась коробка с наушниками. Товарный вид потерян. Брали в подарок, поэтому нам важна была упаковка. Открыли спор, вернули 300 руб. К качеству претензий нет. Не трещят, не шумят, с настройкой заморочек не было. Микрофон тоже работает хорошо.
Спасибо! Быстрая доставка рекомендую продавца!
Très bien qualité prix merci à+++
Хорошие уши. Мне нравятся. Брал меньше 2 х баксов. На распродажу. Доставка долгая. С месяц. Хотя и с отслеживаеием. Звук ничего такой. У них есть своя громкость. Её надо настраивать. А так же громкость телефона самого играет роль
Супер товар звук очень хороший есть микрофон в них
Fast shipping took me only 18 days to wait
buen producto, el vendedor muy responsable envío despachado el mismo día, el producto llegó en buen estado.
La compra fue muy limpia, fue en promoción y llego en el tiempo que indicaban inicialmente sin alargas. Llego en buen estado, trae las instrucciones en varios idiomas. Fácil de encender y conectar con el bluetooth de mi S9+. La calidad del sonido es irrefutable, suena muy bien incluso con el mínimo sonido. La duración de los auriculares es la indicada por el proveedor. No he tenido problemas con la carga. Los auriculares funcionan muy bien de manera individual, se ajustan a la oreja sin caerse. Evidencie un poco de interferencia con las llamadas, la calidad baja y aveces es entrecortada. De resto es un producto muy bueno y costo efectivo.