Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are heat resistant as described, plus easy to clean. With previous gloves they quickly got stained with grease and were almost impossible to get out the grease. These are easy to clean with a dab of washing up liquid. From taking a cake tray out of an oven, to holding a hot moka pot whilst screwing the top part of on, to stirring a large spoon in a stew that I forgot to take out , these gloves has been great. I liked them enough to buy another set of them as a Christmas gift. There were no problems with delivery, actually came early.
This pair of kitchen gloves is of high quality and lives up to their product description given in the catalog, making them an essential kitchen item for handling heated pots and pans with no risk of scalding as they have the required thickness and are also made out of silicone. Unlike the kitchen gloves made of cotton, which get discolored and dirtied soon, these gloves will last a longer time in good shape as their silicone surfaces can be easily washed off. The gloves are large enough to fit various hand sizes so that many in the household can use them conveniently. Affordably priced, these nice oven gloves come from a reliable seller, Chonglai Store, and as a Choice item, they are fast delivered. They arrived in Colombo, Sri Lanka, safely within two weeks. The product and the seller are both recommended.
It is what you expect. Pretty decent for the price. Can’t complain. Shipping was fast as well. I’m happy
all good good quality
Quality glove after I tried
Good product
Shvidka delivery. I will describe the product.
Gloves in accordance with the photo, they work great for me when ironing with a steamer
Very good
Excellent packaging and very fast shipping!
Great gloves! This is the second pair I am buying, as a present:)
They arrived in perfect condition I still don't taste them but they look very beautiful