Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The knife is comfortable to hold is very sharp and as long as it will be sharp, time will show for now I am satisfied
Very good product hi-fi arrived before the appointed date, it will be very good, buy 3 more pairs for the rest of the family
A good knife of the gostria. There we will get beat
Use for good and quality knife kitchen Of course, not to win but epder for Sheff again and everything to be sharp
It seems to be the best with a excessive knife.
Good ~ Good ~ ~ ~ very good Good ~ Good ~ ~ ~ very good Good ~ Good ~ ~ ~ very good Good ~ Good ~ ~ ~ very good Good ~ Good ~ ~ ~ very good Good ~ Good ~ ~ ~ very good
I haven't received this product yet.
Good product, according to the announcement. The knives are of a good quality cut. I liked my purchase, it was worth it
Thank you very much for the fast dispatch, that's all you can say about this knife.
Leaves much to be desired, because it looks like plastic the handle and the edge too narrow
Proven the knife, functional, occupy it so you wanted it, very good edge
Excellent fit exactly
Fast delivery, Good Goods, consistent with the description and photos. I recommend Paul
thank you for the boning knife
Item is as described by the seller. Quite light due to the fact that it does not have a through tang so won't be as robust as a more expensive type but very good for the money. Makes an ideal kitchen knife which is light to use. Blade did need a little sharpening when received, but easy to do. Very happy with purchase and delivery was very fast.
The delivery was fast. Well packed, a little bit of the box crumpled, but it's not the seller's fault. For that kind of money is not even a bad knife. Thank you.
Well packed, arrived earlier than expected... the handle is plastic... apart from that it looks good
Alles okay
OK. Fast delivery, thank you.