Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent quality, it works well.
Very good product, it arrived in a good time (without so much delay and unpleasant product, it quickly connects to the device and is easy to use).
It arrived well, earlier than I thought. The trackpad is a bit slow, but the price is fine.
I have received a white and green keyboard and a green mouse. I ordered a black one. It is true that the color is not the one I ordered but I did it for the price, although the one that has arrived works perfectly and the color is beautiful. It connects perfectly to the mobile phone. Good product
I like how I'm going to try it!!
It took only a week to arrive!!!! Very convenient, connects easily and quickly. Pasted an additional Russian-Ukrainian keyboard
Beautiful me charm
It is a large keyboard, it has the letter and it is quite intuitive, the material looks very good quality, I have been using it for a couple of weeks and it is undoubtedly an exelent purchase.
The keyboard works, but the letter ene does not go, I will unscrew it and I will try to make it work to see how it is, the keyboard for what is not bad, it would be better to take a backlit one why at night if you have no light you can't use it
So cute and it’s easy to connect.
Tested it with Steam deck and It's working perfectly so far.
Love it haven’t seen if it works yet but love the color
Well packed keyboard, arrived in good condition. The test was done and everything is super good.
My friend loved it so much. I got it for her for Christmas
Works perfectly
It is perfect, small and comfortable! I love
Pleasantly surprised by the keyboard, I thought that for what it cost me something more bad would come, but no. Yes, it does not bring anything from the box, it arrives simply in an airbag.
Good product