Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have received the item and it's still in its packing. I will be unable to review it until I get back home which will be rather late. I will give good credit for the supplier for fast delivery but I will not be able to test for now
I bought it when I was on sale. I bought it when I was on sale. I bought it when I was on sale. I bought it at the time of the sale. ~~
This grill is very nice. it worths the money I paid for
Outclass 💯✅, more than my expectations, very nice finishing, stainless steel material outclass, highly recommended ❤️👌
Bought for 300 UAH. Delivery is fast mist Express, I like it in quality, the only one must be laid out with gloves, this is stamping, the edges are not processed, it is easy to cut through. Liked the coal height adjustment.
Great quality product, it has already been assembled, it has been paid to our beautiful Post Office, I received it with a lot of delay, outside the taxaddd of the post!
very nice bbq. very well made. very compact. and you can't bear the price. when you look around and find the best highly recommend .
For ten days, Shvidko came, she is good, Mangalchik is just super, for firewood, you can't go to vugil
Arrived on schedule. Compact, well packed and a good size for two people minimum. In reasonably thin and light stainless steel to be easy to carry. Without experimenting, it seemed very good.
Thank u
Delivery record in hand-9 days. Dear Seller! I will write down. The thing is hot for the vidfix. Bag and mittens in the dodtock .. Recommended to go
Fast shipping very good product. Bought thanks to a group of aliimaniacs. I washed everything in the dishwasher🆗. Conforms to the description.
My second order because my first one got canceled by the shipper. Sent in a solid box came with a carry bag and a pair of gloves! All shiny steel, edges could use a once over with a whetstone to prevent injuries but otherwise very impressed! Got a good deal with coins and fast shipping to Canada.
Shvidko came for a new day, a new day in a duty room, a class manual, for firewood, do not go to, children for vugillya
this is just perfect. much higher quality than I expected. I recommend every camping lovers.