Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy And Fast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy bonitos vestidos, pagué envío de DHL y llegó en 4 días a México, el vendedor siempre responde tus dudas y te ayuda, muy contenta con esta tienda !!
El vestido es tal cual se muestra en la imagen, pero ha venido descosido y con hilos por fuera.
precioso.
This dress is the whole grail!!!!!
Bellísimo vestido. Moldea tu cuerpo. Llego en 11 días a mi país. Hay que considerar que si eres S pedir un M. Seguire comprando en esta tienda. 100% confiable y muy feliz con mi compra.
lindo adorei
Hermoso la tela , la talla exacta , y el color genial
Love it. Great quality
bardzo piękna ❤
Superbe robe. Absolument géniale. Conforme à la photo. Je mesure 165 cm et pèse 57K. J'ai pris un S mais commanderai une autre en taille M car je pratique les danses latinse et serai plus à l'aise pour danser
Beautiful dress. Exactly like the pictures and the description. It arrived in 2-3 weeks to Canada. Was packaged in a plastic bag. It had no bad smell. No loose threads, the zipper works smoothly. I usually wear S-M, size 6 US; ordered M and it fits perfectly. It has a bit of stretch to it, it is very comfortable. Nicely emphasizes curves. I will have to adjust the straps a bit, because they are a bit long for me, but that's not a big deal. Be weary though if you are bigger in the chest area. My cup size is B, much bigger than that might pop out a bit haha. It says dry clean only, however I machine washed it on gentle cycle without a problem. I definitely recommend it.
the white one is to small on top but the dress is perfect.
Excelente me encanta, muy buena construcción, es perfecto, lo recomiendo al 100%
Amei o vestido muito lindo e bom tecido
Exactly how on the picture, the Quality OMG is AMAZING! Girls This Company is a MUST!!! Great Shipping, top communition with the store! I love it! I want MORE....
Качество хорошее, плотное. Но я заказывала, похожее платье у другого продавца, и платье было плотнее и ткань блестела.