Shipping : 
1. WE SHIP WORLDWIDE. All orders will be shipped from Guangzhou in China. Carrier by DHL:2-4 Days, UPSS:5-7 Days, UPSE:4-6 Days, FEDEX: 5-7 days and TNT, EMS, CHINA POAT AND HONGKONG POST.

2. If you purchase multiple items,  you can save freight for each additional items. If you buy 12pcs or more and only need only 1 user manual, you save 11 user manual, you can save US$1 for Energy Saving.  

3. We have much experience on making a lower value on the invoice to accompany the goods and to reduce the customs tax to be payed on your Importation. Lower value on invoice will regard as a GIFT, if you don’t need the  “gift”, don’t hesitate to tell me. If you have difficulty in doing your declaration, or you need to scan the less value page, please tell us, we do for you!   

4. We ship to Aliexpress’s address ONLY, Please make sure your address in aliexpress is matched with your shipping address before you pay.  

5. Almost all shipments will be delivered directly from our factory to your door, if you leave a DETAILED RESIDENT ADDRESS WITH A VALID CONTACT TELEPHONE NUMBER, but there’s sometime package maybe failed of dispatching, we will note you to contact your local postal system or Customs to get your parcel.  
6. Shipping Time
– Orders Saturday-Thursday –  get the SECOND DAY SHIPPING!
– Orders Friday- Ship On Sunday.

-If you want to refund or you want to buy other products to replace the items you already payed, please tell us asap.
– We will tell you the tracking number on the second day of shipping.
7. If the goods is sending to Brazil, please kindly give us your CPF number, thanks a lot in advance.
8. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
-Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
9. Please be advised that for 110V/220V/240V product when placing an order. All our products are AC110-240V. If you need other special volts, please contact us on/before placing orders.
10. Please keep the bill of shipping, if the items are damaged, please contact us within 24 hours. All the goods when shipping at factory are in good conditions, please appeal to the local carrier and ask for a compensation within 3 days after received the goods from carrier.
11. Insurance. For big value goods, please buy insurance for shipping if you want. FREE SHIPPING is not including insurance fee.  Please contact us if need insurance.

Returns :
1. All returns must be postmarked within 14 days of receipt of the date of confirmed delivery by Carrier.
If items are damaged, please contact us within 24 hours of receipt.

2. Refunds are available within 30 days of the original date of your receipt of the items.The outgoing shipping costs that we paid already and the freight of sending back will also be deducted from the total amount.    
3. Please contact us before sending back.
4. Please contact us before you put a dispute or want a partial refund/compensation.

Warranty :
1. All products will have 1 years warranty. The lamp is not included. All other spare parts will be free of charge during the warranty period, but the freight will be payed by the buyers. After the warranty, we give you spare parts at costs price and you pay the the freight.
2. All faulty due to improper installation or improper use will NOT be covered by the warranty. Any physical damage will void your warranty.

Communication :
1. If you have any questions, concerns, or comments, please don’t hesitate to contact us, chat online on TradeManager is highly appreciated.
2. We are in contacting on weekends too.
3. We ship lights from Monday to Sunday, 7 days a week.

Feedback :
1. We are Lighting Experts. We are in love with lightings, we would love for you to check and contact us if any questions.
2.I will tell you the tracking number to you on Aliexpress/email. We appreciate you leave 5 STAR of Detailed Seller Rating and POSITIVE Feedback for us upon receipt of your item.
3. If you have any problems, please message us and allow us an opportunity to deal with the problem and we will do our best to assist you.

Contacts :
1. If you have any questions or concerns before or after receiving your items, please do not hesitate to contact us.
2.Emails/Messages are answered within 12 hours Monday through Sunday. Rest assured all customer inquiries are a high priority and will be responded to in a timely and professional manner.
3. Your satisfaction is our goal.