Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, really as described, easy to use, I didn't try all the accessories, only the one that comes by default. Good sharp short cool
the box was a bit damaged but nothing inside was broken. look good. nice and sturdy
The product seems of good quality. It is made of stainless steel and thick plastics. There are several settings, to have different cutouts. The cutting tools, are tous integrated into the block. Disassembly is easy, for easy cleaning. Good price/quality ratio
Delivered very quickly, everything as described, we have not yet tested the grater, but this looks very very solid, so so so far I am very satisfied
A very cool thing
The product arrived on time the box is pretty dented the device does not appear as in the photo
The mega subtly tsibuliu with the nose of the treba, the name of the money was taken by the robiti rizni of the salad in winter for the first time, if you were satisfied with all the 100% delivery to the flatter of the money, don't spare the penny for that vartuk
Received today, not yet used, the packaging somewhat damaged but the device is undamaged. I would post another notice upon use.
Very good device works perfectly, I like the quality I recommend everyone use. He's very good
The box arrived a little crumpled, but the mandolin is intact as far as I saw it. Is very robust and appears to be resistant. Has just over 800 grams.
The best mandolin I 've known so far. Is already the second I buy. Easy to use and clean. The cuts are accurate. The blade lasts about 5 years without sharpening. Arrived very fast. I recommend the seller and the product,
It is easy to use. I think it will be useful. It's not as well-cut as a Japanese knife, but it's very useful.
package arrived intact. it is as described. recommend seller 👍✌️
Satisfaction with both performance and price
I am surprised, it is bigger than I expected, I only used the scratch and I am very satisfied, I have not used the blade on the rough side I hope to use it soon. To Mexico arrived in 7 days