Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Extremely high quality brushes. I love the bamboo handles more and mire since they aren’t prone to get stain like others offered here without varnish. That was the reason to choose these instead of others. They’re 100% goat hair with the perfect shape for a gradient background in watercolor. Such a nice surprise to get these brushes so inexpensive. I stirred them into hot water so to get rid of the glue. They just lost three hairs which is ridiculous. While they’re into the hot water the hair showed their full strength meaning they will absorb a lot of water and pigment and they came back to their shape. People you won’t find a better chance to get a set of brushes of this characteristics. Go for them. The shipment was very fast and the brushes were carefully packaged. Thank you so much!
Excellent .. and they came to me very quickly .. thank you very much!!!
I painted it very gently when I was coloring the ground. Okay.
Well received. I'm looking forward to it. I will use it well!
Natural goat and natural bamboo brush. I have wanted such brushes for a long time, I am very glad that I received it. Done well, of course, a significant amount of hair came out when I wet it to remove the glue. But given the size of these brushes, very little hair came out. I can generally recommend this product.
Once wet the brush is soft ideal to use with my watercolors
The brushes came without damage. Will use it.
Great brushes
It's smaller than I thought, but I like the brush. The tree is luxurious. The fur is also soft and well drawn The shipment was very fast. I 'd like to buy a bigger size. There was a wooden fish fungus It doesn't matter if you wash it. Pass
I had already tried my husband's and decided to buy some brushes for me too. They absorb a lot of water. Very good to wet the paper in the watercolor technique.
At this price, this composition is the best price, the trees are high-quality, and the packaging is really meticulous.