Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who is a size 2 these fit perfectly!and they came a few days earlier. Very comfortable and I love them!
loved the item, took a little while to come but that was expected! had an odd smell, but that will fade :) quality is very nice! id order a size up if you have any concerns! ♡♡
Very beautiful, it smells like varnish, I recommend to buy a larger size equal to the ad
Very cute and well done! I have just received them and I am delighted with the shoes, the only recommendation I can give is to take a larger number, since the shoe is made very tailored to the number
Excellent product quality. Arrived well and they are extremely beautiful. The size is correct. In addition, they are very comfortable, despite the style of the shoe. Totally recommended.
Fits perfect and is beautiful this will complete my cosplay I can't wait to wear this with my costume. I'll buy from this shop again in the future.
they have a really strong smell so you have to leave them outside for a while (obv not when its raining), but after that ifs fine :3 i also recommend taking 1 size bigger so they definitely fit, but otherwise, i absolutely love them!
I am so happy with this purchase! It is so worth the money. When you open it, it smells like factory varnish, but I don’t mind. It’s easy to figure out how to put on and so gorgeous! I had some issues at first but the customer service was amazing! They replied very fast and were very helpful. Will definitely look to buy from this shop again ❤️.
Perfect and beautiful
CUTEEE i use them for my madoka cosplay and theyre so comfortable :33 RECCOMEND!!!
The shoe is simply perfect! I contacted the seller before making the purchase and he explained everything to me right, he was very attentive. I put the number 37 in Brazil and ordered the number 39, it was a little loose, but very little and it is even good that it does not press the foot or make a callus, I loved it! The delivery was very fast!