Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy And Fast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool kettle. Delivery to kemerovo 5 days. On this burner (gosystem sirocco) on The maximum fire boils in 4.5 minutes-the gas consumption is about 18 grams. On the minimum fire in 13 minutes, the gas consumption decreases to 12 grams. The burner is placed in the kettle and stands about half of the useful space for tea sugar etc. The lid does not hang out, it closes tightly, the kettle for it can even be raised. The workmanship is very worthy.
Firemaple quality and that's all said!
Excellent kettle, with a dnstavka in russia arrived very quickly, with delivery in hand. Boiled in 7 minutes.
The goods went 2 weeks. Very good and quality kettle. The store put the brewer, for which he has a special thank you. I will test the boiling speed when the burner of the same manufacturer arrives. Additional feedback will be left later. I did not communicate with the seller, but judging by the transaction-responsible. Be sure to come back here for the next shopping. Order boldly. The goods are quality, will arrive on time.
Excellent kettle, made qualitatively. Capacity is enough for 5 mugs of tea)
I really liked the set. The handles are competently designed, they differ from the usual handles that fold along the pan/pan-here the handle folds up (pan) or down (pan), it is important for me that the handle is aimed, in most other similar products pen consists of two parts, складывающихся independently, When i took these pens in my hands they seemed not very comfortable, here, again, the handle is aimed, it is comfortable in my hand.
All kind time of the day!!! The order took 3 weeks to p-posada. I ordered a kettle and two sets of pots. The box of chan ka is crumpled, but the kettle itself did not suffer the whole. Quality is super, no backlash, aluminum anodizing is super. I recommend the store and the store.
Excellent kettle for 4 people. Made qualitatively, without extraneous odors. Heat-resistant plastic on the handle and lid. Ease and speed of boiling, here are the main advantages of this kettle. I recommend.
Arrived safely and on time. Great looking product and quality built. Nice and compact. Will test later with pics
Looks good, until i used it! Sent quickly, the store is excellent, i buy from him not the first time
Hello, the order arrived in 2.5 weeks, the quality is good, the description is accurate---the volume of the kettle 1200 ml (1.2 l)-100%, unreally small. packaging-package + cardboard box, inside rolls-rumbles strainer for welding-though it can be packed, not magnetic. Hello, the order came for 2,5 weeks, the quality is good, the description is inaccurate --- the volume of the kettle is 1200 ml (1.2l)-100%, not too small. packing-package + cardboard box, inside rolls-grabs strainer for welding -- although it can be packed, not magnetized.
Everything is super, up to lithuania 15 days, packed perfectly all whole, very nice kettle, made perfectly, boils in 10 minutes on a large gas stove, the product is satisfied. thanks to the store.
all as described.
Made neatly. 1,5 l
The kettle is cool, especially the spout. Externally looks good without chinese. Gift-strainer d/welding. Functions, did not make measurements. The package rattled with a lid, not fixed, the box is crumpled, those above the package did not bother (but there are no damage). Purchase take 11, shipped as a gun, to peter "flew" very quickly somewhere week +. I recommend the product store.
The product corresponds to the description. The store quickly sent the goods. The quality of the goods is excellent. Packing is super. The box was not deformed when delivered.