Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive fast. Even by hour it works well.
Good filter with cleanable cartridge. Has adapted perfectly. I recommend.
Well received ^ ^
Until Friday that I have nothing to do with the work store and I don't know what life is like that I told you yesterday and I went home with my sister and I don't know My mobile has passed and I don't know if you feel like it or something, not whatever my girl wants you, who has given me time to talk to you about work and on Monday I'm going to the Medical
clean & fresh water
You haven't installed it yet, you have good reviews that's why you buy it.
Correct and filter, the change in taste is not noticeable
All good, except a few details: 1.-The connection to the water tap (faucet) is extremely difficult. This is because the thread of the purifier is very short, and, if we add the seal, then the problem described occurs. 2.-Due to point no. 1, it is not enough to tighten, and leaks occur. I recommend the modification/redesign of the aforementioned. 3.-In any case, you can add a short adapter to eliminate this problem. Best regards. Jaime
It looks great, good quality, I will install it to see how it works so much thank you arrived super fast
Excellent service !!! Fast shipping! Thank You Perfect ! highly recommended !
I have two more water flter faucet because I use a lot on my daily life. Thanks to the seller
The filter works well, although it leaves a slight flavor of sediment. This fits perfectly with 1/2-inch spout keys (hand wrench/shower type). If they are looking for something for a regular key, the measure is 3/4 and they will not be able to adapt it well.
Good filter, easy to install
Received thank you very much. I recommend them the product is very good, I had already bought for me and I bought it for my son
Applied perfectly to the dishwasher and it works well. Highly recommended