Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Plugs fit well, sound is good, brace holds well on the neck, battery lasts a while.
Great Sound + bass. Arrived without carton, in air bag. I recommend for this price, because Analogs are 700-1000rubles more expensive.
My husband loved it, good sound, resolution and they look very cool!!
7 days from order to delivery, excellent service. Arrived undamaged and extremely well packaged. This is the second pair of these headphones I have bought. Sound quality is fine for my ears, full and rich with good bass. Voice instructions as delivered are in English, but simple to change if required. Simple but adequate manual. 8 hours use brings state of charge down to 88% so I figure that's about 66 hours of use without charging, excellent. (i.e. they would out last any long-haul flight even with stop over delays) Highly recommended.
I got a problem. Voice on the right speaker is weak. I opened a dispute and agreed with the seller and he made me up without problems and is thankful for the good deal. Note the headphone quality looks excellent Lou the problem I found thanks to the seller
Great, I'm satisfied came in just 5 days, everything works top, test whether the load lasts long.
Very very good product, recommended
Great product. works better than expected. Great battery life and very comfortable
I am very happy with this purchase. Good headphones. Comfortable. Nice. The sound is great, loud. Set up the equalizer in the smartphone. A small minus-voice in English: terrible .. Came charged, 100 showed. High...
Ordered 4 pairs at once! Quality packaging, good and good
Worthy headphones.
Very good sound. This is the second of this company. I'm pleased.
Stylish. Good and nice material. good sound
I love it
11 days from order to delivery, very good service. Earphones arrived undamaged. No box provided but the zip lock back is quite adequate to hold the earphones, power cord, other size rubber domes and manual. Note USB is C which makes it so much easier to plug in. Arrived at 98% charge. After fully charging it I used the earphones for 8 hours before the SOC dropped back to 98%, this tells me these earphones have a decent battery capacity, I estimate in excess of 200 hours. Sound wise I found them excellent rich bright with good bass without sounding boxy Neck strap is very slim and flexible. Controls are easy to use and logical. Haven't used them for phone calls, but Bluetooth connection to my tablet or PC works without a hitch. Thoroughly recommended.
Finish arrival😁 Delivered in 8 days. It's very nice, it works very well and the sound is perfect🙏🏻
It's still before use. But I love it. Thank you.
Headphones simple👍👍👍The sound is pure loud.
Very nice hearing.
Very nice product, I really like it. The Seller is recommended.