Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair is as soft as silk. I like it. It's also very long. I like the good communication that the seller has given me. I really suggest that you get such a good wig.
Great hair quality. The store owner had great communication throughout the whole process and was very helpful. Shipping was less than a week!!
This wig is one of the best curly wigs I have ever bought! The knot is very small, and the wig is made very well. Lace easily melts, and curly hair is also very thick.
I am so happy with this wig the curls are beautiful the hair density is just right and so soft. There is enough parting space if you want to put it on the side or middle . I know this is a good quality wig!
Thank you so much I'm very satisfied with our product the shipping is very fast the communication human hair thank you again
This is the best curly hair wig that I absolutely love. I can wear it in any style. Wet it and it will come out great and stay curl that way all day. It has a soft feeling by touch, no shedding or tangle. So its easy to manage. In shorter words, I am satisfied!
This was a good quality wig. This curly hair has excellent quality and elasticity, and the lace is also transparent. After installation, it looks great on my skin. You can fully trust this seller. That's really great!!
Beautiful curl pattern and very true to length.It's really long,soft and thick.After putting it on,it looks very natural,full,and super soft.The lace on the wig is very good.I can bleach the knots very well.It is easy to maintain and affordable!Very,very worthy!!!!Don't hesitate, buy it ladies!!
I love this wig, the length is so real, it's very plump and thick to me! No hair falling out, no frizz, even silky as always. Also, the shipment was very fast and I received it within 3 days
The hair is super soft and no shedding. When i wet it the curls were amazing. I do recommend washing it first just to get the hair clean. There was no weird smell and I would definitely buy this wig again. Also I took pictures from when it was fresh out the package, to me washing it and then installing it so you can see how it looks.
The hair is very soft and has good fluidity, without shedding, but it looks silky and shiny. The delivery speed is fast, and as soon as I opened the package, I fell in love with it. It has no smell and the curly hair is very beautiful.
I like this hairstyle very much, the hair is very good. It didn't get knotted and didn't come off. It is very natural to wear, and the density of the wig is very good. I am very happy with this purchase!
This is a great wig, it definitely meets my expectations. I like lace that melts easily. It doesn't fall off at all. Everyone asked me where the wig came from, and I gave it a high score of 10/10. That's great!!
Beautiful,soft,smell but not so strong. I've been wearing it for a few days and it hasn't changed. It's perfect !No shedding! Love Love Love!!
Came 4 days early , hair is really soft true to length and the communication is beyond great I definitely recommend buying this hair !!
I love this hair!!! It is very smooth and soft, no shedding, and true to length. The lace is nice and fits naturally. Shipping was also fast.
It is definitely 24inches,the lace is very full,& it is not shedding I haven't washed it yet so hopefully it still doesn't shed after but I highly recommend this wig the seller was very precious & my wig came in within 5 days!
This wig is simply amazing. Hair feels very soft and easy to take care of. I really like it; its true length is easy to manage. Its curvature is very beautiful and natural; just like my original hair; very shiny. The quality is really high. I strongly recommend purchasing the next wig from this store again.