Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy And Fast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ottimo prodotto. Ho acquistato altre volte da questo venditore che è onesto e la sua merce arriva perfetta e in tempi brevi. Consiglio l’acquisto e il venditore
В Питер дошло за 3 недели.Сроки до 23 года. Как испробую дополню отзыв.
крем отлично увлажняет, взяла уже 2штуки на запас! кожа посветлела, пигментные пятна стали почти незаметны!я в восторге, очень удобно есть лопатка для перемешивания крема и нанесения его на лицо!
Заказываю не первый. Продавца РЕКОМЕНДУЮ!!!
Жемчужинки немного смазались, но это не критично) продавцу огромное спасибо
очень хороший. заказываю мама не в первый раз
Крем отличный! Заказываю не в первый раз! Прислали подарочек, только не понимаю, что это!?))) но всё равно спасибо))
все дошло в целости, продавец умничка замечательно упаковали и все положил, сроки годности в порядке, все упаковано в слюду, крема замечательные. продавца рекомендую, буду закаказывать у него еще
11.01 заказала,пришло 09.03 в РБ гомель
הכול יגיע פיקס. good
Хороший товар, отличная упаковоно, в этом магазине заказываю не первый раз, первый раз заказывала маме, ей нравится, решила и себе заказать, до этого себе заказывала ночной и под глаза, но в этот раз очень очень очень очень долгая доставка, без несколько дней 90, посылку возвращали, и снова продавец отправлял, все бы хорошо, но на сообщения продавец не отвечал, писала несколько раз с просьбой продлить защиту, и только когда спор открыла он начал отвечать и просить отменить спор. Если готовы ждать больше 60 дней, даже с платной доставкой, заказывайте, продукция отличная!
Хорошее качество, быстрая доставка,спасибо
Все супер. Спасибо. Звёзд 5 заслуживано.
Спасибо))) доставка быстрая)))