Custom-Made Measuring Instruction
If you choose a custom made dress, please send me the measurements list as follow:
1: Full Bust:_CM
4: Shoulder to Shoulder:_CM
5: Waist to Feet With Heel:_CM
6: Shoulder to Waist:_CM
7: Shoulder to feet within shoes:_CM
8: Shoulder to feet without in shoes:_CM
9: Arm eye:_CM
10: Shoulder to Bust:_CM
||Estimated Time From China To USA
||3-5 Working Days
||5-7 Working Days
||12-15 Working Days
||9-15 Working Days
||10-25 Working Days
||15-30 Working Days
||7-15 Working Days
1: All major credit cards are accepted through secure payment processor ESCROW.
2: Tip: Aliexpress needs 12-24 hours to verify your payment, please be patient.
3: Sometimes, if you do the payment via bank transfer, your bank may need 3-5 working days to confirm. (for example, some Brazil Boleto). when your payment confirmed, we
will send in 1-3 days.
4: The average delivery time is about 15- 35 days. But sometimes it takes longer due to custom issue or other problems.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
1: Defective, Damaged or Mis-shipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation from your delivery carrier in order to process your refund.
2: Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
3: Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
4: Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
5: Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on Jaedenbridal.cn. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible
6: Return Process
1) Contact Our Customer Service within 7 days since you get your orders If there are problems mentioned above. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2)Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3)Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 Happy customers
- Real people on our support team
- We proudly offer an absolute satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 30-day money back guarantee!
- 100% Safety & Security Guaranteed. At buyandfast.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!
BUY WITH CONFIDENCE
We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can enjoy the best shopping experience.
- 100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. We are always ready to give you the best solutions!