Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and with enough storage capacity. Ideal for condiments and a larger boat. I recommend the seller
Very good quality. Easy to install. Sturdy. Saves space and benefits the door of a cabinet. Will be definately ordering more.
Like very good product I recommend serious
It is already the second that I buy because I fell in love with the first, it is super functional, resistant and with very good material
Excellent quality iron. Very beautiful in reality
Looks very good:] Delivery time was very fast. Fastening material was supplied. Dimensions correctly.
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Comes well packed and protected with all its accessories is great I recommend it 100% I loved it
It is aluminum but it looks resistant, I hope to place it soon and see how much weight it holds but in general it looks good quality
The order came quickly! The seller is very responsible, the shelves are packed just fine. The shelves themselves are beautiful!!!!! Many thanks to the seller and prosperity store!
Product arrived well packed and easy installation
I liked it because it is light and metallic. I have placed it on a wooden wall and without problem. Does its function. Just to wait how long it will last, but for what I am going to use it for spices, which is something light, it will do its function.
Attached to the outside of the Caravan like Spice rigs with a little effort. Works perfectly! Definitely recommend it.
I liked it, it is of good material, resistant, I thought I would get the double and only one arrived. But if it is the same as the description, arrived very quickly in two weeks from china to New Laredo
I generally liked the bookcase but I wanted a 4 of this at a lower price hehe. Pity it was one only but alright
Shelf really very well built, arrived very quickly, complete with plugs for fixing to the wall
Was what I needed to complete my kitchen. I like to have everything at hand.
Very nice, practical and with good fitness