Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately, the delivery took a while, but it arrived in good order, and without damage, the generator works as it should
Konvice vypadá kvalitně zpracována, but ještě jsem neměl možnost Si Ji vyzkoušet jestli funje správně ..
Konvice vypadá Dobře, cestovala Velmi dlouho. Přišla v Pořádek. It funds Dobře takže celková oszenost.
Tiptop very good
Super machine everything I wanted, super quality hydrogen in the water. Like many I regret not being able to choose the color of the led which varies constantly but it is a detail
I wouldn't have anything so nice yet. They are at other companies have bad design. Looks good and works very well. You can put anywhere and you have good water. Good for body and mind. Althy is very innovative and good. Thank you for the product. Will try to buy other items. Feel free to recommend you.
Everything perfect!!! Professional seller and very fast in shipping.
This is a great hydrogen pitcher. I wanted something more reliable and larger than the water bottles and this fits the bill. I had minor trouble in the beginning but I reached out to the company and they were beyond kind and helped me. Highly recommend.
recommend the product and seller, built quality superb.
Althy is certainly a brand company that provides us with the very useful and innovative devices for our household of very high quality. It was just in my order, fast delivery, good packaging and the device which works perfectly. Some improvements - maybe a magnetic lid like in the V8 model, but that's a detail.
Well packaged article. Arrived very late. I know what hydrogenated water intake entails for the body. The instructions are missing in Italian but I was able to translate easily. Great product easy to assemble and use. Lights working on, shutdown easy use. The product looks exactly as I expected it. This type of water helps to fight free radicals cholesterol and diabetes certainly is not a drug should be drunk water away from meals otherwise its power loses during lunch. It is recommended to drink at least two liters of water a day every day but I recommend away from meals because it is useless during the meal. It is easy to transport so if you have to go to another house you can easily pack it and take it with you without having to buy a new appliance. You immediately see the good result of the water during the first phase and also during the second. Free radicals will reduce
Compliant article. For delivery in Italy you have to add the name of the city in addition to the cap, otherwise the package will be lost