Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy And Fast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товаром довольна! Доставка 24 дня с момента оплаты (не смотря на караньтны),но посылка не отслеживалась.Заказывала белый и черный гель лаки, бутылочки полные, внешне выглядит презентабельно, лаки плотные с хорошей пигментацией белый можно в один слой,а вот черный лучше в два. Товар однозначно РЕКОМЕНДУЮ!!!!!!
Он полупрозрачный, можно использовать как топ
Спасибо большое.Пришел за 2 недели в период карантина,обьединили 2 заказа.Принесли домой почтой FedEx.Упаковано отлично.
Top
Заказ пришел за три недели,почтой Мист экспресс,принесли домой.Заказывала у разных продавцов лак цветники а остальное у другого,но! пришло все в одной посылке!!!! все супер упаковано.Кисть супер! металл, в лаках бутылочки полные..Обязательно. буду заказывать ещё..Спасибо продавцу!!
Лаки отлично упакованы. В Беларусь прибыли за месяц. Цвета как на фото. Хорошо пигментированы.
Доставка почти два месяца пока ещё пробовала, упаковано хорошо спасибо продавцу.
Яркий, насыщенный, пигментированный. Посылка пришла за три недели. Не первый раз заказываю у этого продавца. Все хорошо упаковано. Доставили курьером до двери.
Отличные гель-лаки, заказываю не первый раз. достаточно плотные, перекрывают в два слоя замечательно. В носке так же без нареканий. Сам цвет очень красивый, глубокий, в преддверии нового года самое то! Единственный минус, что долгая доставка, но в остальном нареканий нет. Так же продавец всегда очень хорошо упаковывает посылки.
Recommend the store great packed and quick delivery
Отличный гель-лак, плотный, хорош в нанесении.
Якістю задоволена!
ich liebe diese Marke und die Farben
If you need more glitters, BornPretty has it. Both in three layers.
Спасибо большое .Лаки принес курьер домой.Цвет соответствует описанию.
I’ve orders the primer, base, top and color of the same brand. The picture was taken almost 3 weeks after application of all 4 products together. Couldn’t wish for best results! Great products, highly recommend. Fast shipping (2 weeks to US)