Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy And Fast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@buyandfast.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@buyandfast.com
I got this arm mount so I can watch videos on my phone from my bed. It does the job well. The mount has a wide range of adjustments, can be adjusted easily and is very stable. I can easily use the phone's touchscreen and the phone will not shake at all. This makes this mount much better than the cheaper mounts that use the flexible rod design. Flexible rod mounts will shake a lot when you use the touchscreen which is annoying. The ball in the ball joint at the end has a 17mm diameter. So if you have an attachment that can be attached to a joint of this size, you can attach it. I actually don't use this mount with the original phone/tablet clamp but with a smaller phone only clamp (from my other mount). I like the phone only clamp for attaching phones better, but the included tablet/phone clamp also does the job. The openings on the included phone/tablet camp are 8.5mm wide so when you attach a phone, almost all headphone or power cables should be able to fit through the openings.
Огромная благодарность за быструю доставку прямо домой. Все очень хорошо упаковано. Конструкция очень надежная. Из 5 звезд могла бы поставить все 100. Молодцы. Заказывайте. Не пожалеете.
Штатив супер-пупер! Дошёл очень быстро. Курьером на дом. Инструкции не было! Но я и без неё собрала за 3 минуты, учитывая, что я блондинка! Держит айфон 8+ крепко. Для покупки оооочень рекомендую. Учитывая, что подобные модели на нашей сайтах продают за 1200-1800₽
All was ok
Планшет 10,5 держит. При касании не вибрирует. Брала со склада в России, по цене дешевле вышло. Доставка через 9 дней. Хороший держатель.
Получила на почте, всё целое, собрала всё супер. Рекомендую 5+++
Очень крутая штука, пришёл за 2 недели в Лен. Обл., доставка Сдэк до квартиры бесплатно
Buena calidad, soporte y movilidad. Faltó sólo agregar un manual de instrucciones para el armado. Se recomienda.
igual a la descripción, muy prácticos. el único detalle es que el peso dobla el soporte. debe estar en cierta posición. esto con tabletas.
on numara beş yıldız. korkmadan alabilir siniz.
Excelente produto, chegou antes do esperado. Estou usando muito
Я в диком восторге, качество очень хорошeе, никаких претензий к продавцу, шло немного больше месяца.
Пришло за неделю в Спб сдэк
Отличный держатель для своих денег!Покупала за 943 рубля.Заказывала 7.12 , пришёл 10.12 в Санкт-Петербург!На мой взгляд это очень быстро))я даже глазам не поверила)Очень мягкий раздвижной механизм,легко вставляется и снимается планшет 10.1 дюйм.Держится и фиксируется прочно.Не скажу ,что хлипкий,..по мне -очень хороший)Прикрепили даже на стул)теперь очень удобно,можно вечерком посмотреть фильм.Всё рядышком,и руки свободны)Пришли СДЭКом.Продавцу огромное спасибо за оперативность)
Пришёл очень быстро! Супер! Штатив классный и хорошего качества
Доставка в Красноярский край составила 15-дней.На вид неплохой держатель,посмотрим как покажет себя дальше в эксплуатации.
Настроил на планшет стриминг с хуанга. Очень удобно.
С продавцом не общалась. Заказ неожиданно доставлялся курьером до двери. Пришёл за неделю в Химки.