About shopping common problem?
1、About Customs Tax Duty:
The order price only includes the price of the goods and the freight, does not include customs fees, if import tariffs and taxes are generated, these are the responsibility of the buyer is not the responsibility of the seller, please read before buying, (customs is a small part of a large container Probability at 1%)
2、Confirm Address With Full Name
All Products Will Be tested Strictly Before Shipping. We Ship To Aliexpresss is matched wiht your shipping address before you pay. And Russian buyer please leave us your full name, which is very important, Thank you ! French buyers please translate into English to fill in the address, thank. French address Logistics company does not accept.
3、Question about the French colonial address (postal code: 97000-97899):
Hello Friend Due to the difference in transportation distance, the address of the French colonial country should choose the country in which it is located, but not France. This will affect the calculation of transportation costs. The customers in the French colonies choose France. We cannot deliver the goods for you. Please fill in the corresponding French colonial country Otherwise it is not possible to ship
4、About unable to query logistics information
You Can check the logistics status at 17kglobal logistics information inquiry webstie, and the online information will have a delay of 5-10 working days.
5、About logistics disputes
Hello Friend
Sorry
The logistics problem is not controlled by our sellers. We can only guarantee to issue the products during the delivery period. We can only help you to check the logistics status. We promise to arrive at 60 days, if 60 days have not arrivved we will give you a refund.
6、About Order exception problem
If you encounter any abnormal problems with the order, please contact us first, we will help you solve the problem. Thank you, best wishes, YRZL
If any problem,please Feel free tocontact our customer ervice team
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- Over 37,000 happy customers across the US
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Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
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