Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is as described, the parcel arrived on time, the seller did not communicate. The massager has 6 speeds, there is enough charge for one massage of the collar zone. Recommend!
Excellent massager😍😍😍I am very satisfied with the purchase, as soon as I can I will buy more, it is very useful
Good product for the price
Good massage. Only the color is different than stated, is more olive green than gray.
Nez over then let's see how it works, this money does not look bad
very very nice.i bought 20 until now and I give it to my family and friends.
Product with advertised quality, works and comes with all accessories.
Very nice product works very efficiently I did not expect the quality it is really great
This very well for the price has quite good strength to give a good relaxing massage has several heads with which you can change for massage, my favorite is the ball comes with a Type C Magazine and the heads, the gun weighs but outside of that I recommend it a lot✨🛍️💯For a good massage.
Arrived the massage apparatus with the accessories, except the instruction manual, I do not know how long the battery lasts🔋But I would say the equipment is powerful.
Small but vibrates well. Intensity can be added. USB charging
Yes it is a massage machine, it gets the body well relaxed the muscles thank you very much, recommend 100%
I loved it, very good product
It will have to be tested to check its efficiency, if it is good I will recommend it
Great Product, not as strong as the larger version but that's to be expected from a smaller one. love it and use it on a daily basis. I recommend this product and seller.
INCREDIBLE. Pity it took time to find out how to make it work BUTN IT IS TERRIFIC! Very solid and safe. Super product. Delivered in record time.