Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyandfast.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works really well! Can’t believe for how inexpensive it was this worked so well.
good quality lanyard. I recommend getting a different phone hook part than the one they give
Arrived very quickly, came with the card for the cell phone case, very well packaged, in the right color. I only found the cord a little thick compared to other lanyard options, but I indicate too much.
I liked it very much, and I found it fast the delivery will help me a lot
Variety quality
Superb quality
Great product! really thick and adjustable strap, quality made, 360 rotating thingy for your phone to hang. I'm sure it will be very comfortable to use on trips, holes, bike rides.
Arrived ahead of schedule, reinforced and resistant material. Recommend!
Very good quality!! Useful and beautiful!
Súper. Bien
The rope is quite thick and resistant
Nice thick material, wish it could be longer so you can wear crossbody
It seems to be used well as a replacement bag strap.
Excellent! Good quality and well finished. I highly recommend
I really liked it it's big, regular, the cord is tough/tight giving more security. The souls are metal and good recommend
It is a very good product! The hardware is a sturdy material and the string is dense enough to hold my cell phone (iPhone 11) and feel quite light at the same time. It includes the insert to hold the cell phone and is adjustable. Arrived very quickly.
One of them came bad, but it was good to deal with it quickly. The straps are so strong and thick that it doesn't look cheap. I like to come with something like plastic that can be hung on a mobile phone, not just a string. The length is adjustable, and there is also an AirPod hanging ring in the middle! Very satisfied