Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great, you don't need big gloves. I will order some to offer!!
Much easier! Work great!
Received this in my favorite color by chance! Thank you so much! Now I won't burn my fingers lol
Two Ohm with purple
It looks good, but I have to try it and see if it really holds the heat
Exactly what was described. Perfect size for the purpose
This item is great! Great for microwave and oven. Great price.
Arrived much earlier than indicated!! Thank you
They go well to take the dishes out of the microwave and not burn you. Manageable silicone Material and good quality.
I have not quite figured out how to use them. I think it will just take practice
Practice utility, according to the purchase
These are great and were shipped very quickly. I will be ordering more! Nice not to have to burn your fingers getting things out of the microwave anymore!
I want it to take the dishes out of the microwave since they are made of less and burn like demons, with the use we will see if it is practical but I think I am going to put all the finger in it. Dish because there is no other way to hold it
They are the second I ask because I got a... spare, to take out the hot dishes or great microwave bowls, I have others but they are much more bulky and it is difficult to grasp the edges. Being silicone they wash wonderfully.
When I bought, the color was random, but I asked if Please it could be green, because that's the combination of my cooking this year. And so they did. Thank you for worrying about customer's wishes. 9 stars🌟🌟🌟For sellers and owner of the store. Bye.
Arrived 6/26/24, ordered two pair, works as advertised