Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buyandfast (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient I give 5 stars. The pivoting support is very convenient. Good quality, perfect for spices.
I love him! The best product
It's simple and practical. It comes riding. 20 boats come in. They are easily put in and out, it has non-slip stops at the base so as not to move when pulling to start the mechanism that takes out the shelf to access any boat. Easy mechanism. It is smooth and shiny touch plastic.
They are divine and very useful to store the condiments and resist the weight, I already had them and I bought them again I recommend them a lot
A really nice purchase, I was happy practical and useful
Arrived fast, flexible on standing position, fits what I need. perfect for the price!
Great. It works perfectly and is more stable than it seemed to me at first when I received it. It's plastic, obviously, but it resists. I recommend it
Great .. How. Expected. Just like the photo .. fast shipping. Very happy with the seller
Very happy with the result, according to the description. Many thanks to the seller and the speed of shipping
Shelf for containers with spices retractable two-level practical came a week earlier as planned
I really liked it is very good quality and it is perfectly the same as what is in the photo and the perfect measurements for the kitchen cabinets💯💯💯💯💯💯💯💯💯💯💯💯💯💯
Perfect. I'll order another
It is as it looks in the picture it is very practical I liked thank you very much
It works for what I want, the quality is not that it is very good but it is not bad. The article has arrived in the agreed time
Very fast shipment Excellent seller Highly recommended
Useful in the kitchen, but happens broken Has been the subject of fast UB rbt part. part ALIEXPRESS
It is the same as the photo good material, it fits enough for the condiments.